Skills Framework for Social Service

SkillsFuture Orange Banner of man with telescope

What Is it?

The Skills Framework (SFw) is a SkillsFuture initiative developed for the Singapore workforce to promote skills mastery and lifelong learning, and is an integral component of the Social Service Industry Manpower Plan.

Jointly developed by SkillsFuture Singapore (SSG), Workforce Singapore (WSG), the Ministry of Social and Family Development (MSF), and National Council of Social Service (NCSS) together with industry associations, training providers and organisations, the Skills Framework for Social Service provides useful information on:

  • Sector information;

  • Career pathways;

  • Occupations and job roles;

  • Existing and emerging skills; and

  • Training programmes for skills upgrading and mastery.

Who Is It For?

Individuals who wish to join or progress within the Social Service sector, to assess their career interest, identify relevant training programmes to upgrade their skills and prepare for the desired job roles.

Employers will be able to recognise these skills and invest in training their employees for career development and skills upgrading.

Training Providers can gain insights on sector trends, existing and emerging skills that are in demand, and design programmes to address the industry needs accordingly.

How Does It Work?

The SFw for Social Service contains information on trends, career pathways, occupations, job roles, skills and competencies and training programmes.

(i) Sector Information

This section provides information on the SFw for Social Service, including information on trends and workforce profiles in the sector.

Click here (PDF, 10.24 MB)to download the Guide to Occupation and Skills for the SFw for Social Service.

(With effect from 16 Oct 2021, the Early Intervention track has been updated under the SFw for Early Childhood. Click here for the updated Early Intervention track.)


(ii) Career Pathways

The Career Pathways show the possible options for vertical and lateral progression for advancement and growth. Five (5) tracks have been identified (i) Social Work, (ii) Youth Work, (iii) Care and Programme, (iv) Psychology, and (v) Early Intervention Teaching, which encompass 60 job roles.

Click on the following link to download the Career Pathways for the Social Service sector. [PDF (PDF, 329.8 KB)]

(iii) Skills Map

The Skills Maps covers a total of 60 job roles, critical work functions, key tasks and skills and competencies aligned to the five tracks.

(a) View the Occupations/Job Roles under the SFw for Social Service

Click on the tracks listed below to download the Skills Map for each track.

Social Work

Youth Work

Care and Programme 


 Early Intervention Teaching 


(iv) Skills and Competencies

The Skills and Competencies identified for each of the job roles fall under two broad classifications: (i) Technical Skills and Competencies, and (ii) Critical Core Skills (previously known as Generic Skills and Competencies).

(a) View the Technical Skills and Competencies for the SFw for Social Service

Technical Skills and Competencies comprise occupation/job-specific knowledge, skills and abilities that a person needs to have to perform the various tasks.

Click the following link to download the Overview of Technical Skills and Competencies for the SFw for Social Service.[PDF (PDF, 507.84 KB)

Click here (ZIP, 15.54 MB) to download all Technical Skills and Competencies for the SFw for Social Service.


Care Services


Early Intervention Care and Education

General Management

Group Work

Learning Programme Development and Delivery

Professional Practice

Programme Development and Implementation

Psychological Practice

Research Practice

Social Policy

Volunteer Partnership

Youth Engagement and Development


(b) View the Critical Core Skills (previously known as Generic Skills and Competencies) for the SFw for Social Service

Each job role in every Skills Framework developed has Generic Skills and Competencies (GSCs) identified. The GSCs are employability/transferable skills and competencies.


An industry review of the GSCs was conducted in 2019, culminating in the creation of the Critical Core Skills (CCS). Visit this link to access information about the CCS. Users of the Skills Framework can also locate the GSC-to-CCS mapping document and advisory there.


(v) Training Programmes

The Training Programmes provide information on skills acquisition that are available for new entrants and in-service personnel to acquire skills and competencies required for various job roles in the Social Service sector.

(a) View the Training Programmes for new entrants

These are programmes that equip new entrants with skills and knowledge for the specific job role in the sector at their respective entry level.

Click on the tracks below to download the Training Programmes for each job role.

(b) View the Training Programmes for in-service personnel

For in-service employees who work in the Social Service sector and who aspire to take on more challenging roles at work, you can identify and enrol in the training programmes listed here to acquire the relevant skills.

These are programmes for in-service personnel to broaden or deepen specific skills and knowledge for the various job roles in the sector. 

Social Work

Youth Work

Care and Programme 


Early Intervention Teaching


(c) View the Training Programmes for Critical Core Skills (previously known as Generic Skills and Competencies or GSCs)

These are programmes through which individuals can acquire the Critical Core Skills (CCS), which are transferable and can be applied across sectors. The CCS facilitate employability by supporting individuals in acquiring relevant Technical Skills and Competencies (TSCs) for various job roles in different sectors. Please visit this link to access the list of CCS training programmes offered by the Institutes of Higher Learning.


For more information on Training Programmes, please visit the respective training providers’ websites or

Skills Framework Templates


This section helps users to populate Skills Framework content into editable Microsoft Word templates.

Step 1: Select template(s)

Step 2: Select Occupation(s)/Job Role(s)

Step 3: Click HERE to Download