Skills Framework for Logistics

SkillsFuture Orange Banner of man with telescope

What Is it?

The Skills Framework (SF) is a SkillsFuture initiative developed for the Singapore workforce to promote skills mastery and lifelong learning, and is an integral component of the Logistics Industry Manpower Plan.

Jointly developed by SkillsFuture Singapore (SSG), Workforce Singapore (WSG), Singapore Economic Development Board (EDB), and SPRING Singapore together with industry associations, training providers, organisations and unions, the Skills Framework for Logistics provides useful information on:

  • Sector information;

  • Career pathways;

  • Occupations and job roles;

  • Existing and emerging skills; and

  • Training programmes for skills upgrading and mastery.

Who Is It For?

Individuals who wish to join or progress within the Logistics sector, to assess their career interest, identify relevant training programmes to upgrade their skills and prepare for the desired job roles.

Employers will be able to recognise these skills and invest in training their employees for career development and skills upgrading.

Training providers can gain insights on sector trends, existing and emerging skills that are in demand, and design programmes to address the industry needs accordingly.

How Does It Work?

The SFw for Logistics contains information on trends, career pathways, occupations, job roles, skills and competencies and training programmes.

(i) Sector Information

This section provides information on the SFw for Logistics, including information on trends and workforce profiles in the sector.

Click here (PDF, 2.32 MB) to download the Guide to Occupation and Skills for the SFw for Logistics. 

(ii) Career Pathways

The Career Pathways show the possible options for vertical and lateral progression for advancement and growth. Six (6) tracks, (i) Warehouse Management and Operations, (ii) Transportation Management and Operations, (iii) Freight Forwarding and Operations, (iv) Sales and Customer Service, (v) Logistics Solutioning and Programme Management and (vi) Logistics Process Improvement and Information System, which encompass 57 job roles.

Click to download the Career Pathways for the Logistics sector [Word (DOCX, 1.28 MB)/PDF (PDF, 30.27 KB)]

The Skills Maps covers a total of 57 job roles, critical work functions, key tasks and skills and competencies aligned to the six tracks.

(a) View the Occupations/Job Roles under the SFw for Logistics

Click on the tracks listed below to download the Skills Map for each track.

Warehouse Management and Operations

  1. Material Handling Equipment (MHE) Operator/Forklift Operator/Warehouse Assistant/Inventory Assistant [PDF (PDF, 44.41 KB)/Word (DOCX, 19.76 KB)]

  2. Warehouse Storekeeper/Inventory Coordinator/Logistics Coordinator [PDF (PDF, 45.01 KB)/Word (DOCX, 20.46 KB)]

  3. Warehouse Supervisor/Inventory Control Supervisor/Quality Control Supervisor [PDF (PDF, 44.54 KB)/Word (DOCX, 20.05 KB)]

  4. Warehouse Officer/Inventory Controller/Quality Control Officer/Warehouse Facilities Management Officer [PDF (PDF, 45.07 KB)/Word (DOCX, 20.91 KB)]

  5. Health, Safety and Environmental Coordinator [PDF (PDF, 44.07 KB)/Word (DOCX, 19.63 KB)]

  6. Warehouse Operations Executive/Inventory Management Executive/Warehouse Assistant Manager [PDF (PDF, 45.58 KB)/Word (DOCX, 21.03 KB)]

  7. Health, Safety and Environmental Officer [PDF (PDF, 44.71 KB)/Word (DOCX, 20.59 KB)]

  8. Warehouse Operations Manager/Inventory Management Manager/Capacity Management Manager [PDF (PDF, 45.5 KB)/Word (DOCX, 20.01 KB)]

  9. Health, Safety and Environmental Manager [PDF (PDF, 44.7 KB)/Word (DOCX, 20.92 KB)]

  10. Chief Executive Officer/Chief Operating Officer/Managing Director/General Manager [PDF (PDF, 43.98 KB)/Word (DOCX, 18.93 KB)]

Transportation Management and Operations

  1. Rigger/Signalman [PDF (PDF, 43.66 KB)/Word (DOCX, 19.57 KB)]

  2. Dispatch Operator/Transport Operator/Last Mile Delivery Driver/Container Driver [PDF (PDF, 44.1 KB)/Word (DOCX, 18.9 KB)]

  3. Lifting Supervisor [PDF (PDF, 43.86 KB)/Word (DOCX, 20 KB)]

  4. Traffic Coordinator/Dispatch Coordinator [PDF (PDF, 44.06 KB)/Word (DOCX, 19.01 KB)]

  5. Project Engineer [PDF (PDF, 42.93 KB)/Word (DOCX, 18.51 KB)]

  6. Project Supervisor [PDF (PDF, 44.09 KB)/Word (DOCX, 19.82 KB)]

  7. Depot Supervisor/Traffic Supervisor/Dispatch Supervisor/Hub Operations Supervisor [PDF (PDF, 44.98 KB)/Word (DOCX, 20.19 KB)]

  8. Traffic Controller/Transport Officer/Line Haul Operations Officer [PDF (PDF, 44.33 KB)/Word (DOCX, 20.21 KB)]

  9. Senior Project Engineer [PDF (PDF, 43.33 KB)/Word (DOCX, 19.93 KB)]

  10. Project Executive [PDF (PDF, 44.55 KB)/Word (DOCX, 19.59 KB)]

  11. Transport Assistant Manager/Transport Executive/Line Haul Operations Executive [PDF (PDF, 45.06 KB)/Word (DOCX, 20.77 KB)]

  12. Project Manager [PDF (PDF, 44.65 KB)/Word (DOCX, 20.65 KB)]

  13. Transportation Operations Manager [PDF (PDF, 44 KB)/Word (DOCX, 21.01 KB)]

  14. Chief Executive Officer/Chief Operating Officer/Managing Director/General Manager [PDF (PDF, 43.98 KB)/Word (DOCX, 18.93 KB)]

Freight Forwarding and Operations

  1. Incoming Quality Coordinator/Tally Assistant [PDF (PDF, 29.5 KB)/Word (DOCX, 18.5 KB)]

  2. Import Export Administrative Assistant/Shipping Assistant [PDF (PDF, 29.54 KB)/Word (DOCX, 18.13 KB)]

  3. Permit Coordinator/Shipping Coordinator/Custom Clearance Coordinator [PDF (PDF, 30.61 KB)/Word (DOCX, 19.23 KB)]

  4. Freight Inspector/Incoming Quality Inspector [PDF (PDF, 30.33 KB)/Word (DOCX, 18.62 KB)]

  5. Brokerage Supervisor/Freight Supervisor [PDF (PDF, 29.99 KB)/Word (DOCX, 19.11 KB)]

  6. Freight Officer [PDF (PDF, 31.46 KB)/Word (DOCX, 19.91 KB)]

  7. Shipping Specialist/Import Export Specialist/Freight Executive [PDF (PDF, 32.1 KB)/Word (DOCX, 20.25 KB)]

  8. Import Export Manager/Freight Allocation Manager/Freight Shipping Manager/Freight Documentation Manager/Freight Pricing Manager [PDF (PDF, 31.85 KB)/Word (DOCX, 20.56 KB)]

  9. Chief Executive Officer/Chief Operating Officer/Managing Director/General Manager [PDF (PDF, 43.98 KB)/Word (DOCX, 18.93 KB)]

Sales and Customer Service

  1. Order Fulfilment Assistant/Sales Operations Management Assistant/Customer Service Assistant [PDF (PDF, 29.81 KB)/Word (DOCX, 18.26 KB)

  2. Order Fulfilment Coordinator/Sales Operations Management Coordinator/Customer Service Coordinator [PDF (PDF, 29.9 KB)/Word (DOCX, 19.1 KB)]

  3. Field Sales Executive/Key Account Executive/Sales Operations Management Specialist [PDF (PDF, 30.35 KB)/Word (DOCX, 19.24 KB)]

  4. Order Management Executive/Quote Desk Executive/Order Fulfilment Officer/Inside Sales Officer [PDF (PDF, 30.34 KB)/Word (DOCX, 18.51 KB)]

  5. Customer Service Officer/Service Quality Analyst [PDF (PDF, 29.6 KB)/Word (DOCX, 18.55 KB)]

  6. Senior Customer Service Officer/Customer Service Specialist [PDF (PDF, 30 KB)/Word (DOCX, 18.55 KB)]

  7. Business Development Manager/Sales and Marketing Manager/Vertical Sales Account Manager/Key Account Manager/Project Cargo Sales Manager/Route Development Manager/Trade Lane Manager [PDF (PDF, 30.71 KB)/Word (DOCX, 19.46 KB)]

  8. Customer Service Manager [PDF (PDF, 29.34 KB)/Word (DOCX, 18.82 KB)]

  9. Business Development Director/Country Route Development Director/Trade Lane Director/Freight Trade Director [PDF (PDF, 30.59 KB)/Word (DOCX, 19.21 KB)]

  10. Chief Executive Officer/Chief Operating Officer/Managing Director/General Manager [PDF (PDF, 43.98 KB)/Word (DOCX, 18.93 KB)]

Logistics Solutioning and Programme Management

  1. Logistics Solutions Analyst [PDF (PDF, 42.66 KB)/Word (DOCX, 18.75 KB)]

  2. Logistics Contract Analyst/Logistics Operations Analyst [PDF (PDF, 43.08 KB)/Word (DOCX, 19 KB)]

  3. Logistics Solutions Specialist/Logistics Solutions Engineer [PDF (PDF, 39.45 KB)/[Word (DOCX, 18.85 KB)]

  4. Logistics Contracts Executive/Logistics Operations Executive/ Logistics Operations Specialist [PDF (PDF, 43.67 KB)/Word (DOCX, 19.82 KB)]

  5. Vertical Specialist [PDF (PDF, 42.86 KB)/Word (DOCX, 19.31 KB)]

  6. Logistics Solutions Manager [PDF (PDF, 43.65 KB)/Word (DOCX, 19.67 KB)]

  7. Logistics Contracts Manager/Logistics Programme Manager [PDF (PDF, 43.95 KB)/Word (DOCX, 19.42 KB)]

  8. Vertical Product Manager [PDF (PDF, 43.33 KB)/Word (DOCX, 19.79 KB)]

  9. Logistics Solutions and Implementation Director/Tailored Supply Chain Director/Channel Operations Director [PDF (PDF, 44.26 KB)/Word (DOCX, 20.01 KB)]

  10. Chief Executive Officer/Chief Operating Officer/Managing Director/General Manager [PDF (PDF, 43.98 KB)/Word (DOCX, 18.93 KB)]

Logistics Process Improvement and Information System

  1. Logistics Data Management Coordinator/Logistics Data Entry Coordinator [PDF (PDF, 43.04 KB)/Word (DOCX, 18.58 KB)]

  2. Logistics Data Specialist/Master Data Analyst/Master Data Executive [PDF (PDF, 43.85 KB)/Word (DOCX, 18.66 KB)]

  3. Business Process Excellence Engineer/Operations Specialist/Industrial Operations Engineer [PDF (PDF, 44.29 KB)/Word (DOCX, 19.07 KB)]

  4. Logistics IT Executive/Digital Services Executive/Logistics System Analyst [PDF (PDF, 44.14 KB)/Word (DOCX, 18.85 KB)]

  5. Operations Integration Specialist/System Integration Engineer/Infrastructure Specialist [PDF (PDF, 43.85 KB)/Word (DOCX, 19.66 KB)]

  6. IT Business Solutions Project Specialist/Digital Services Project Specialist [PDF (PDF, 44.38 KB)/Word (DOCX, 19.56 KB)]

  7. Logistics Innovation and Process Improvement Manager/Customer and Logistics Systems Manager [PDF (PDF, 44.65 KB)/Word (DOCX, 21 KB)]

  8. IT Business Solutions Manager/Digital Services Manager [PDF (PDF, 42.1 KB)/Word (DOCX, 33.79 KB)]

  9. Chief Executive Officer/Chief Operating Officer/Managing Director/General Manager [PDF (PDF, 43.98 KB)/Word (DOCX, 18.93 KB)]

(iii) Skills and Competencies

The Skills and Competencies identified for each of the job roles fall under two broad classifications: (i) Technical Skills and Competencies, and (ii) Critical Core Skills (previously known as Generic Skills and Competencies).

(a) View the Technical Skills and Competencies for the SFw for Logistics

Technical Skills and Competencies comprise occupation/job-specific knowledge, skills and abilities that a person needs to have to perform the various tasks.

Click to download the Overview of Technical Skills and Competencies for the SFw for Logistics. [PDF (PDF, 360.35 KB)/Word (DOCX, 2.3 MB)]

Click here (ZIP, 4.79 MB) to download all Technical Skills and Competencies for the SFw for Logistics.

Business Management

Equipment, Shipment and Cargo Handling

Freight Forwarding

Process Improvement

Solutioning and Programme Management

Stakeholder and Customer Management

Technology Management

Transportation Management

Warehouse Management

Workplace Safety and Health

(b) View the Critical Core Skills (previously known as Generic Skills and Competencies) for the SFw for Logistics

Each job role in every Skills Framework developed has Generic Skills and Competencies (GSCs) identified. The GSCs are employability/transferable skills and competencies.


An industry review of the GSCs was conducted in 2019, culminating in the creation of the Critical Core Skills (CCS). Visit this link to access information about the CCS. Users of the Skills Framework can also locate the GSC-to-CCS mapping document and advisory there.

(iv) Training Programmes

The Training Programmes provide information on skills acquisition that are available for new entrants and in-service personnel to acquire skills and competencies required for various job roles in the Logistics sector.

(a) View the Training Programmes for new entrants

These are programmes that equip new entrants with skills and knowledge for the specific job roles in the sector at their respective entry level. 

Click on the occupations below to download the respective training programme for each job role. 

  • Freight Forwarding Operations Manager [PDF (PDF, 29.84 KB)/Word (DOCX, 12.32 KB)]
  • Freight Forwarding Operations Professional [PDF (PDF, 31.72 KB)/Word (DOCX, 12.32 KB)]
  • Freight Forwarding Operator [PDF (PDF, 29.11 KB)/Word (DOCX, 12.29 KB)]
  • Freight Inspection Professional [PDF (PDF, 29.62 KB)/Word (DOCX, 12.32 KB)]
  • Health Safety and Environmental Professional [PDF (PDF, 29.97 KB)/Word (DOCX, 12.36 KB)]
  • Logistics Contract and Programme Management Professional [PDF (PDF, 31.45 KB)/Word (DOCX, 12.52 KB)]
  • Logistics Innovation and Process Improvement Manager [PDF (PDF, 29.36 KB)/Word (DOCX, 12.31 KB)]
  • Logistics Innovation and Process Improvement Professional [PDF (PDF, 30.52 KB)/Word (DOCX, 12.48 KB)]
  • Logistics Sales and Customer Service Manager [PDF (PDF, 30.26 KB)/Word (DOCX, 12.3 KB)]
  • Logistics Solution and Programme Management Manager [PDF (PDF, 29.5 KB)/Word (DOCX, 12.32 KB)]
  • Logistics Sales and Customer Service Professional [PDF (PDF, 31.95 KB)/Word (DOCX, 12.3 KB)]
  • Logistics IT Professional [PDF (PDF, 31.04 KB)/Word (DOCX, 12.55 KB)]
  • Logistics Sales Professional [PDF (PDF, 31.95 KB)/Word (DOCX, 12.77 KB)]
  • Logistics Solution Professional [PDF (PDF, 31.25 KB)/Word (DOCX, 12.64 KB)]
  • Logistics Vertical Specialist [PDF (PDF, 29.91 KB)/Word (DOCX, 12.33 KB)]
  • Project Logistics Engineer[PDF (PDF, 29.47 KB)/Word (DOCX, 12.25 KB)]
  • Project Logistics Professional[PDF (PDF, 31.67 KB)/Word (DOCX, 12.58 KB)]
  • Transportation Operations Manager [PDF (PDF, 29.77 KB)/Word (DOCX, 12.27 KB)]
  • Transportation Operations Professional [PDF (PDF, 31.65 KB)/Word (DOCX, 12.7 KB)]
  • Warehouse Operations Professional [PDF (PDF, 32.72 KB)/Word (DOCX, 12.92 KB)]


    (b) View the Training Programmes for in-service employees

    For in-service employees who work in the Logistics sector and who aspire to take on more challenging roles at work, you can identify and enrol in the training programmes listed here to acquire the relevant skills.

    Warehouse Management and Operations

    Transportation Management and Operation

    Freight Forwarding and Operations

    Sales and Customer Service

    Logistics Solutioning and Programme Management

    Logistics Process Improvement and Information System


    (c) View the Training Programmes for Critical Core Skills (previously known as Generic Skills and Competencies or GSCs)


    These are programmes through which individuals can acquire the Critical Core Skills (CCS), which are transferable and can be applied across sectors. The CCS facilitate employability by supporting individuals in acquiring relevant Technical Skills and Competencies (TSCs) for various job roles in different sectors. Please visit this link to access the list of CCS training programmes offered by the Institutes of Higher Learning.


    For more information on Training Programmes, please visit the respective training providers’ websites or

    Skills Framework Templates



    This section helps users to populate Skills Framework content into editable Microsoft Word templates.

    Step 1: Select template(s)

    Step 2: Select Occupation(s)/Job Role(s)

    Step 3: Click HERE to Download

      Get help


      We encourage enterprises that are keen to learn how Skills Framework can enhance their Human Resource practices to sign up for the Skills Framework Workshop.


      HOW you will benefit

      • Understand the intent and purpose of the Skills Framework
      • Comprehend the components of the Skills Framework
      • Enhance HR practices in the areas of talent attraction, performance and career management, learning and development through the Skills Framework
      • Adopt the Skills Framework to improve people strategy and business outcomes


      WHO should attend

      • HR practitioners who: 
        • Develop strategic HR policies and processes
        • Develop in-house workplace learning tools and platforms
        • Review strategic alignment between corporate vision and human capabilities
      • Line managers and leaders who develop and deploy performance support tools


      Click HERE to register your interest for the workshop.