The Skills Framework (SFw) is a SkillsFuture initiative, designed to promote skills mastery and lifelong learning for the Singapore workforce. It takes reference from the Industry Manpower Plans (IMPs) where available.
The Skills Framework for Hotel and Accommodation Services is jointly developed by SkillsFuture Singapore (SSG), Workforce Singapore (WSG), and the Singapore Tourism Board (STB), along with industry associations, training providers, organisations and unions.
The Skills Framework for Hotel and Accommodation Services identifies Sector Information, Occupations and Job Roles within the industry, and Existing and Emerging skills required for skills and facilitating mastery.
Individuals who wish to join or progress within the Hotel and Accommodation Services sector
Assess their career interests and aspirations within the sector
Identify relevant training programmes to upgrade and enhance their skills
Prepare for the desired job roles and opportunities within the industry.
Recognise and understand the vital skills required for success in the Hotel and Accommodation Services industry
Invest in training and development programmes to enhance their employees' skills and support their career progression
Gain insights on the latest sector trends and emerging skill sets that are in demand
Design and develop training programmes that cater to the specific needs of the industry
This section provides information on the SFw for Hotel and Accommodation Services, including information on trends and workforce profiles in the sector.
Download the Guide to Occupation and Skills for the Hotel and Accommodation Services sector.
The Skills Maps covers a total of 38 job roles, critical work functions, key tasks and skills and competencies aligned to the four tracks.
Download the Skills Map, Skills and Competencies of all 34 ITM sectors.
Each of the job roles identified are accompanied by a list of skills and competencies under two broad categories:
(a) Technical Skills and Competencies, which comprises of occupation/job-specific knowledge, skills and abilities that a person needs to have to perform the various tasks.
(b) Critical Core Skills (CCS), as identified for each job. CCSs are employability/transferable skills and competencies. Click here to learn more.
Download the Skills Map, Skills and Competencies of all 34 ITM sectors.
For new entrants and in-service employees in the Hotel and Accommodation Services sector to identify and enroll in relevant training programmes to acquire the necessary skills.