What Is it?
The Skills Framework (SFw) is a SkillsFuture initiative developed for the Singapore workforce to promote skills mastery and lifelong learning, and is an integral component of the Financial Services Industry Transformation Plan.
Jointly developed by SkillsFuture Singapore (SSG), Workforce Singapore (WSG), Monetary Authority of Singapore (MAS), and the Institute of Banking and Finance (IBF), together with industry associations, training providers, organisations and unions, the Skills Framework for Financial Services provides useful information on:
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Sector information;
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Career pathways;
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Occupations and job roles;
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Existing and emerging skills; and
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Training programmes for skills upgrading and mastery.
Who Is It For?
Individuals who wish to join or progress within the Financial Services sector, to assess their career interest, identify relevant training programmes to upgrade their skills and prepare for the desired job roles.
Employers will be able to recognise these skills and invest in training their employees for career development and skills upgrading.
Training Providers can gain insights on sector trends, existing and emerging skills that are in demand, and design programmes to address the industry needs accordingly.
How Does It Work?
The SFw for Financial Services contains information on trends, career pathways, occupations, job roles, skills and competencies and training programmes.
(i) Sector Information
This section provides information on the SFw for Financial Services, including information on trends and workforce profiles in the sector.
Click here (PDF, 4.34 MB)to download the Guide to Occupations and Skills for the SFw for Financial Services.
(ii) Career Pathways
The Career Pathways show the possible options for vertical and lateral progression for advancement and growth. Six (6) tracks have been identified which encompass 158 job roles:
- Sales, After Sales, Distribution and Relationship Management
- Trading and Execution
- Product Solutioning and Management
- Operations
- Digital and Data Analytics
- Risk, Compliance and Legal
Click to download the Career Pathways for the Financial Services sector.[PDF (PDF, 119.08 KB)]
Click here for Family Office Career Pathway.
Or click below to download the Career Pathways for the respective sub-sectors.
(a) Retail Banking [PDF (PDF, 74.03 KB)]
(b) Corporate Banking [PDF (PDF, 70.24 KB)]
(c) Investment Banking [PDF (PDF, 70.85 KB)]
(d) Private Banking and Wealth Management [PDF (PDF, 74.83 KB)]
(e) Asset Management [PDF (PDF, 65.09 KB)]
(f) Insurance [PDF (PDF, 130.9 KB)]
(iii) Skills Map
The Skills Maps covers a total of 158 job roles, critical work functions, key tasks and skills and competencies aligned to the six tracks (including the Family Office Advisor Skills Map).
(a) View the Occupations/Job Roles under the SFw for Financial Services
Click on the tracks listed below to download the Skills Map for each track.
Sales, After Sales, Distribution and Relationship Management
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Agency Director/Segment Lead [PDF (PDF, 71.92 KB)/ Word (DOC, 133.5 KB)]
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Agency Manager/Team Lead [PDF (PDF, 74.26 KB)/ Word (DOC, 163.5 KB)]
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Financial Planner/Insurance Agent/Bancassurance Specialist [PDF (PDF, 72.3 KB)/ Word (DOC, 146.5 KB)]
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Head of Business Development/Head of Distribution/Head of Channel/Head of Partnerships and Affinity Management [PDF (PDF, 72.49 KB)/ Word (DOC, 132 KB)]
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Business Development Manager/Distribution Manager/Channel Manager/Partnerships and Affinity Management Manager [PDF (PDF, 115.13 KB)/ Word (DOC, 123 KB)]
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Business Development Executive/Distribution Executive/Channel Executive/Partnerships and Affinity Management Executive [PDF (PDF, 72.82 KB)/ Word (DOC, 135.5 KB)]
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Head of Business Development - Brokers [PDF (PDF, 70.87 KB)/ Word (DOC, 127 KB)]
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Business Development Manager - Brokers [PDF (PDF, 71.32 KB)/ Word (DOC, 125.5 KB)]
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Broker/Business Development Executive - Brokers [PDF (PDF, 114.87 KB)/ Word (DOC, 126 KB)]
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Head of Branch Management [PDF (PDF, 78.86 KB)/ Word (DOC, 166.5 KB)]
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Branch Manager [PDF (PDF, 78.75 KB)/ Word (DOC, 161 KB)]
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Head of Customer Service [PDF (PDF, 76.98 KB)/ Word (DOC, 166.5 KB)]
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Customer Service Manager [PDF (PDF, 190.44 KB)/ Word (DOCX, 23.67 KB)]
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Customer Service Officer/Bank Teller [PDF (PDF, 74.99 KB)/ Word (DOC, 161.5 KB)]
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Relationship Management Director - Retail/Head of Personal Banking [PDF (PDF, 76.41 KB)/ Word (DOC, 183 KB)]
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Relationship Manager - Retail Banking/Personal Banking Manager [PDF (PDF, 76.33 KB)/ Word (DOC, 180 KB)]
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Assistant Relationship Manager - Retail Banking/Personal Banking Executive [PDF (PDF, 73.56 KB)/ Word (DOC, 147.5 KB)]
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Relationship Management Director - Private Banking/Team Leader [PDF (PDF, 286.86 KB)/ Word (DOCX, 24.92 KB)]
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Relationship Manager - Private Banking [PDF (PDF, 185.48 KB)/ Word (DOCX, 27 KB)]
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Assistant Relationship Manager - Private Banking [PDF (PDF, 181.64 KB)/ Word (DOCX, 21.79 KB)]
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Relationship Management Director - Small and Medium Enterprises [PDF (PDF, 120.3 KB)/ Word (DOC, 156.5 KB)]
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Relationship Manager - Small and Medium Enterprises [PDF (PDF, 69.51 KB)/ Word (DOC, 122 KB)]
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Relationship Management Director - Commercial [PDF (PDF, 123.58 KB)/ Word (DOC, 165 KB)]
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Relationship Manager - Commercial [PDF (PDF, 73.02 KB)/ Word (DOC, 143.5 KB)]
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Relationship Management Director - Corporate and Large Multi-National Companies [PDF (PDF, 124.97 KB)/ Word (DOC, 168.5 KB)]
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Relationship Manager - Corporate and Large Multi-National Companies [PDF (PDF, 74.51 KB)/ Word (DOC, 159.5 KB)]
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Relationship Management Director - Financial Institutions and Non-Bank Financial Institutions [PDF (PDF, 124.03 KB)/ Word (DOC, 319.5 KB)]
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Relationship Manager - Financial Institutions and Non-Bank Financial Institutions [PDF (PDF, 121.88 KB)/ Word (DOC, 166.5 KB)]
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Assistant Relationship Manager/Relationship Associate [PDF (PDF, 72.78 KB)/ Word (DOC, 150 KB)]
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Head of Sales and Distribution/Head of Coverage [PDF (PDF, 74.22 KB)/ Word (DOC, 155 KB)]
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Sales and Distribution Specialist/Coverage Officer [PDF (PDF, 71.37 KB)/ Word (DOC, 139 KB)]
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Head of Product Desk/Head of Product Sales [PDF (PDF, 71.82 KB)/ Word (DOC, 137 KB)]
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Product Specialist/Product Sales Specialist [PDF (PDF, 72.06 KB)/ Word (DOC, 144 KB)]
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Investment Counsellor Team Lead [PDF (PDF, 71.37 KB)/ Word (DOC, 130 KB)]
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Investment Counsellor [PDF (PDF, 71.08 KB)/ Word (DOC, 141 KB)]
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Investment Counsellor Assistant [PDF (PDF, 70.58 KB)/ Word (DOC, 142 KB)]
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Head of Product Origination and Structuring [PDF (PDF, 77.98 KB)/ Word (DOC, 186 KB)]
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Product Origination and Structuring Manager [PDF (PDF, 124.08 KB)/ Word (DOC, 174 KB)]
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Product Origination and Structuring Analyst [PDF (PDF, 75.55 KB)/ Word (DOC, 174.5 KB)]
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Head of Client Implementation [PDF (PDF, 71.26 KB)/ Word (DOC, 116 KB)]
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Client Implementation Manager [PDF (PDF, 71.92 KB)/ Word (DOC, 121.5 KB)]
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Client Implementation Analyst [PDF (PDF, 68 KB)/ Word (DOC, 97 KB)]
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Head of Client Service/Client Support Services Director [PDF (PDF, 70.7 KB)/ Word (DOC, 110.5 KB)]
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Client Service Manager/Client Support Service Manager [PDF (PDF, 70.19 KB)/ Word (DOC, 113 KB)]
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Client Service Officer/Client Support Service Officer [PDF (PDF, 69.88 KB)/ Word (DOC, 109 KB)]
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Head of Client Management/Head of Account Management [PDF (PDF, 73.93 KB)/ Word (DOC, 133 KB)]
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Client Support Manager/Account Manager [PDF (PDF, 117.05 KB)/ Word (DOC, 136 KB)]
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Client Executive/Account Management Executive [PDF (PDF, 73.31 KB)/ Word (DOC, 139 KB)]
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Head of Placement [PDF (PDF, 68.88 KB)/ Word (DOC, 102 KB)]
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Placement Manager [PDF (PDF, 71 KB)/ Word (DOC, 121.5 KB)]
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Placement Executive [PDF (PDF, 68.62 KB)/ Word (DOC, 92.5 KB)]
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Head of Claims Liaison [PDF (PDF, 68.31 KB)/ Word (DOC, 88 KB)]
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Claims Liaison Manager [PDF (PDF, 68.61 KB)/ Word (DOC, 90.5 KB)]
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Claims Liaison Executive [PDF (PDF, 68.08 KB)/ Word (DOC, 88.5 KB)]
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Head of Business Management [PDF (PDF, 69.25 KB)/ Word (DOC, 97.5 KB)]
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Business Manager [PDF (PDF, 69.21 KB)/ Word (DOC, 95 KB)]
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Family Officer Advisor [PDF (PDF, 123.68 KB)/ Word (DOCX, 29.41 KB)]
Trading and Execution
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Head of Trading Desk/Head of Trading Floor/Head of Dealing/Head of Execution [PDF (PDF, 72.28 KB)/ Word (DOC, 132 KB)]
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Execution Trader [PDF (PDF, 69.25 KB)/ Word (DOC, 116 KB)]
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Trader [PDF (PDF, 70.47 KB)/ Word (DOC, 125.5 KB)]
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Quantitative Trader [PDF (PDF, 70.58 KB)/ Word (DOC, 124 KB)]
Product Solutioning and Management
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Head of Portfolio Management [PDF (PDF, 73 KB)/ Word (DOC, 157.5 KB)]
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Client Portfolio Manager [PDF (PDF, 70.68 KB)/ Word (DOC, 123.5 KB)]
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Client Portfolio Analyst [PDF (PDF, 71.79 KB)/ Word (DOC, 119 KB)]
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Portfolio Manager/Investment Manager/Fund Manager [PDF (PDF, 72.57 KB)/ Word (DOC, 122 KB)]
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Portfolio Analyst/Investment Analyst/Fund Management Assistant [PDF (PDF, 68.46 KB)/ Word (DOC, 108.5 KB)]
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Head of Segments [PDF (PDF, 73.02 KB)/ Word (DOC, 142.5 KB)]
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Segment Manager [PDF (PDF, 73.22 KB)/ Word (DOC, 149 KB)]
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Segment Executive [PDF (PDF, 72.3 KB)/ Word (DOC, 131 KB)]
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Head of Product Management [PDF (PDF, 74.78 KB)/ Word (DOC, 138.5 KB)]
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Product Manager [PDF (PDF, 74.95 KB)/ Word (DOC, 155.5 KB)]
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Product Analyst [PDF (PDF, 71.76 KB)/ Word (DOC, 118 KB)]
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Product Development Manager [PDF (PDF, 72.06 KB)/ Word (DOC, 124 KB)]
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Product Development Analyst [PDF (PDF, 72.52 KB)/ Word (DOC, 123.5 KB)]
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Head of Product Marketing [PDF (PDF, 72.64 KB)/ Word (DOC, 130 KB)]
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Product Marketing Manager [PDF (PDF, 73.38 KB)/ Word (DOC, 139.5 KB)]
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Product Marketing Executive [PDF (PDF, 70.65 KB)/ Word (DOC, 111.5 KB)]
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Head of Strategy/Head of Investment Strategy [PDF (PDF, 71.13 KB)/ Word (DOC, 113.5 KB)]
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Senior Economist [PDF (PDF, 70.78 KB)/ Word (DOC, 117 KB)]
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Economist [PDF (PDF, 70.37 KB)/ Word (DOC, 116 KB)]
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Research Analyst [PDF (PDF, 69.28 KB)/ Word (DOC, 97.5 KB)]
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Head of Reserving and Pricing Actuarial [PDF (PDF, 74.14 KB)/ Word (DOC, 147 KB)]
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Reserving and Pricing Actuarial Manager [PDF (PDF, 74.15 KB)/ Word (DOC, 147.5 KB)]
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Reserving Actuarial Executive [PDF (PDF, 180.02 KB)/ Word (DOCX, 22.36 KB)]
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Pricing Actuarial Executive [PDF (PDF, 72.36 KB)/ Word (DOC, 148.5 KB)]
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Head of Wealth Planning/Director of Wealth Planning [PDF (PDF, 72.49 KB)/ Word (DOC, 122.5 KB)]
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Wealth Planner [PDF (PDF, 72.16 KB)/ Word (DOC, 134.5 KB)]
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Assistant Wealth Planner [PDF (PDF, 68.9 KB)/ Word (DOC, 96 KB)]
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Head of Trust Administration [PDF (PDF, 73.69 KB)/ Word (DOC, 144.5 KB)]
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Trust Manager [PDF (PDF, 71.85 KB)/ Word (DOC, 117.5 KB)]
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Trust Administrator [PDF (PDF, 71.76 KB)/ Word (DOC, 121.5 KB)]
Operations
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Head of Underwriting [PDF (PDF, 71.13 KB)/ Word (DOC, 123 KB)]
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Underwriting Manager [PDF (PDF, 72.01 KB)/ Word (DOC, 138 KB)]
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Underwriting Executive [PDF (PDF, 71.87 KB)/ Word (DOC, 125.5 KB)]
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Head of Claims [PDF (PDF, 73.57 KB)/ Word (DOC, 143.5 KB)]
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Claims Manager [PDF (PDF, 74.25 KB)/ Word (DOC, 145.5 KB)]
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Claims Appraiser/Claims Examiner/Claims Executive [PDF (PDF, 70.69 KB)/ Word (DOC, 118.5 KB)]
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Head of Operations [PDF (PDF, 74.68 KB)/ Word (DOC, 159.5 KB)]
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Account Operations Manager [PDF (PDF, 72.79 KB)/ Word (DOC, 140 KB)]
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Account Operations Analyst [PDF (PDF, 114.48 KB)/ Word (DOC, 134.5 KB)]
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Credit and Lending Operations Manager [PDF (PDF, 119.62 KB)/ Word (DOC, 154 KB)]
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Credit and Lending Operations Analyst [PDF (PDF, 73.76 KB)/ Word (DOC, 125 KB)]
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Transaction Banking Operations Manager [PDF (PDF, 115 KB)/ Word (DOC, 132 KB)]
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Transaction Banking Operations Analyst [PDF (PDF, 69.82 KB)/ Word (DOC, 114 KB)]
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Treasury Operations Manager/Market Operations Manager [PDF (PDF, 73.62 KB)/ Word (DOC, 137 KB)]
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Treasury Operations Analyst/Market Operations Analyst [PDF (PDF, 72.92 KB)/ Word (DOC, 143.5 KB)]
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Head of Operations Risk and Control [PDF (PDF, 70.87 KB)/ Word (DOC, 119 KB)]
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Operations Risk and Control Manager [PDF (PDF, 70.59 KB)/ Word (DOC, 121.5 KB)]
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Operations Risk and Control Analyst [PDF (PDF, 69.68 KB)/ Word (DOC, 117.5 KB)]
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Head of Client Investment Performance and Reporting [PDF (PDF, 70.58 KB)/ Word (DOC, 123 KB)]
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Client Investment Performance and Reporting Analyst [PDF (PDF, 70.82 KB)/ Word (DOC, 118.5 KB)]
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Head of Know Your Customer/Customer Due Diligence/Head of Client Lifecycle [PDF (PDF, 70.33 KB)/ Word (DOC, 117 KB)]
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Know Your Customer/Customer Due Diligence Manager [PDF (PDF, 71.19 KB)/ Word (DOC, 128.5 KB)]
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Know Your Customer/Customer Due Diligence Analyst [PDF (PDF, 68.31 KB)/ Word (DOC, 112.5 KB)]
Digital and Data Analytics
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Head of Digital Transformation [PDF (PDF, 74.87 KB)/ Word (DOC, 309.5 KB)]
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Digital Transformation Manager [PDF (PDF, 73.98 KB)/ Word (DOC, 304.5 KB)]
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Digital Transformation Executive [PDF (PDF, 72.5 KB)/ Word (DOC, 276 KB)]
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Head of Innovation and Process Excellence [PDF (PDF, 185.96 KB)/ Word (DOCX, 24.8 KB)]
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Innovation and Process Excellence Manager [PDF (PDF, 79.73 KB)/ Word (DOC, 354 KB)]
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Business Process Improvement Executive [PDF (PDF, 70.87 KB)/ Word (DOC, 122.5 KB)]
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Innovation Executive [PDF (PDF, 72.11 KB)/ Word (DOC, 287.5 KB)]
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Head of Customer Experience/Head of User Experience [PDF (PDF, 68.79 KB)/ Word (DOC, 277 KB)]
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Customer Experience Manager/User Experience Manager [PDF (PDF, 68.72 KB)/ Word (DOC, 266 KB)]
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Customer Experience Executive/User Experience Executive [PDF (PDF, 67.5 KB)/ Word (DOC, 261 KB)]
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Head of Data Analytics [PDF (PDF, 67.57 KB)/ Word (DOC, 95 KB)]
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Data Scientist [PDF (PDF, 70.82 KB)/ Word (DOC, 123 KB)]
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Data Analyst [PDF (PDF, 69.64 KB)/ Word (DOC, 119 KB)]
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Data Engineer [PDF (PDF, 66.92 KB)/ Word (DOC, 90 KB)]
Risk, Compliance and Legal
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Head of Risk Strategy [PDF (PDF, 76.45 KB)/ Word (DOC, 138 KB)]
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Risk Strategy Manager [PDF (PDF, 75.44 KB)/ Word (DOC, 145 KB)]
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Head of Operational Risk Management [PDF (PDF, 80.29 KB)/ Word (DOC, 162.5 KB)]
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Operational Risk Manager [PDF (PDF, 79.61 KB)/ Word (DOC, 162.5 KB)]
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Operational Risk Analyst [PDF (PDF, 76.88 KB)/ Word (DOC, 140 KB)]
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Operational Risk Assistant [PDF (PDF, 72.25 KB)/ Word (DOC, 113 KB)]
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Head of Credit Risk Management [PDF (PDF, 79.04 KB)/ Word (DOC, 154 KB)]
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Credit Risk Manager [PDF (PDF, 78.69 KB)/ Word (DOC, 152 KB)]
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Credit Risk Analyst [PDF (PDF, 75.01 KB)/ Word (DOC, 125.5 KB)]
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Head of Market and Liquidity Risk Management [PDF (PDF, 77.04 KB)/ Word (DOC, 144 KB)]
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Market and Liquidity Risk Manager [PDF (PDF, 75.72 KB)/ Word (DOC, 146 KB)]
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Market and Liquidity Risk Analyst [PDF (PDF, 115.68 KB)/ Word (DOC, 128 KB)]
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Head of Technology, Information and Cybersecurity Risk Management [PDF (PDF, 76.9 KB)/ Word (DOC, 163.5 KB)]
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Technology, Information and Cybersecurity Risk Manager [PDF (PDF, 120.67 KB)/ Word (DOC, 146 KB)]
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Technology, Information and Cybersecurity Risk Analyst [PDF (PDF, 73.87 KB)/ Word (DOC, 131.5 KB)]
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Head of Risk Analytics/Head of Compliance Analytics [PDF (PDF, 75.87 KB)/ Word (DOC, 136 KB)]
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Risk Analytics Manager/Compliance Analytics Manager [PDF (PDF, 76.28 KB)/ Word (DOC, 140 KB)]
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Risk Analytics Analyst/Compliance Analytics Analyst [PDF (PDF, 73.99 KB)/ Word (DOC, 125 KB)]
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Head of Compliance [PDF (PDF, 121.19 KB)/ Word (DOC, 284 KB)]
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Compliance Advisory Manager [PDF (PDF, 75.59 KB)/ Word (DOC, 139.5 KB)]
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Compliance Advisory Executive [PDF (PDF, 73.57 KB)/ Word (DOC, 122.5 KB)]
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Compliance Analyst [PDF (PDF, 71.16 KB)/ Word (DOC, 110.5 KB)]
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Monitoring, Surveillance and Testing Manager [PDF (PDF, 75.53 KB)/ Word (DOC, 132.5 KB)]
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Monitoring, Surveillance and Testing Executive [PDF (PDF, 73.59 KB)/ Word (DOC, 123 KB)]
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Head of Financial Crime Compliance [PDF (PDF, 120.42 KB)/ Word (DOC, 139 KB)]
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Financial Crime Compliance Manager [PDF (PDF, 118.96 KB)/ Word (DOC, 146 KB)]
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Financial Crime Compliance Executive [PDF (PDF, 74.42 KB)/ Word (DOC, 130.5 KB)]
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Head of Legal [PDF (PDF, 126.37 KB)/ Word (DOC, 213 KB)]
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Legal Counsel [PDF (PDF, 124.56 KB)/ Word (DOC, 273.5 KB)]
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Paralegal/Legal Executive [PDF (PDF, 70.51 KB)/ Word (DOC, 110.5 KB)]
(iv) Skills and Competencies
The Skills and Competencies identified for each of the job roles fall under two broad classifications: (i) Technical Skills and Competencies, and (ii) Critical Core Skills (previously known as Generic Skills and Competencies).
(a) View the Technical Skills and Competencies for the SFw for Financial Services
Technical Skills and Competencies comprise occupation/job-specific knowledge, skills and abilities that a person needs to have to perform the various tasks.
Click the following link to download the Overview of Technical Skills and Competencies for the SFw for Financial Services.[PDF (PDF, 632.13 KB)/ Word (XLSX, 558.64 KB)]
Click here (ZIP, 13.5 MB) to download all Technical Skills and Competencies for the SFw for Financial Services.
Business Development and Strategy Management
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Benchmarking [PDF (PDF, 136.3 KB)/ Word (DOCX, 36.96 KB)]
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Business Needs Analysis [PDF (PDF, 142.94 KB) / Word (DOCX, 36.74 KB)]
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Business Negotiation [PDF (PDF, 138.52 KB) / Word (DOCX, 34.46 KB)]
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Business Opportunities Development [PDF (PDF, 139.83 KB) / Word (DOCX, 35.62 KB)]
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Business Performance Management [PDF (PDF, 139.39 KB) / Word (DOCX, 37.27 KB)]
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Business Planning [PDF (PDF, 141.27 KB) / Word (DOCX, 34.43 KB)]
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Business Process Re-engineering [PDF (PDF, 47.66 KB) / Word (DOCX, 36.3 KB)]
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Business Requirements Mapping [PDF (PDF, 45.02 KB) / Word (DOCX, 35.25 KB)]
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Change Management [PDF (PDF, 148.38 KB) / Word (DOCX, 36.2 KB)]
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Continuous Improvement Management [PDF (PDF, 142.11 KB) / Word (DOCX, 34.92 KB)]
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Crisis Management [PDF (PDF, 139.26 KB) / Word (DOCX, 34.45 KB)]
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Disruption Management [PDF (PDF, 135.33 KB) / Word (DOCX, 34.24 KB)]
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Ethical Culture [PDF (PDF, 42.28 KB) / Word (DOCX, 35.86 KB)]
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Innovation Management [PDF (PDF, 142.73 KB) / Word (DOCX, 34.9 KB)]
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Mergers and Acquisitions Management [PDF (PDF, 139.83 KB) / Word (DOCX, 35.1 KB)]
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Project Management [PDF (PDF, 143.71 KB) / Word (DOCX, 35.24 KB)]
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Proposal Management [PDF (PDF, 136.23 KB) / Word (DOCX, 37.17 KB)]
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Standard Operating Procedures Development [PDF (PDF, 43.21 KB) / Word (DOCX, 34.33 KB)]
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Strategy Planning [PDF (PDF, 138.34 KB) / Word (DOCX, 36.86 KB)]
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Transaction Documentation for Prospectus Development [PDF (PDF, 138.45 KB) / Word (DOCX, 34.79 KB)]
Customer Relationship and Stakeholder Management
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Account Management [PDF (PDF, 141.89 KB)/ Word (DOCX, 35.46 KB)]
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Channel Management [PDF (PDF, 140.1 KB)/ Word (DOCX, 35.72 KB)]
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Conflict Management [PDF (PDF, 103.18 KB) / Word (DOCX, 34.43 KB)]
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Customer Acquisition Management [PDF (PDF, 45.07 KB)/ Word (DOCX, 34.86 KB)]
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Customer Behaviour Analysis [PDF (PDF, 44.67 KB)/ Word (DOCX, 36.43 KB)]
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Customer Experience Management [PDF (PDF, 214.91 KB)/ Word (DOCX, 42.07 KB)]
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Customer Relationship Management [PDF (PDF, 147.63 KB)/ Word (DOCX, 37.74 KB)]
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Market Profiling [PDF (PDF, 140.99 KB)/ Word (DOCX, 38.31 KB)]
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Networking [PDF (PDF, 140.1 KB)/ Word (DOCX, 34.97 KB)]
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Partnership Management [PDF (PDF, 44.71 KB)/ Word (DOCX, 35.13 KB)]
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Personal Finance Advisory [PDF (PDF, 149.91 KB)/ Word (DOCX, 37.7 KB)]
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Service Challenges [PDF (PDF, 135.86 KB)/ Word (DOCX, 34.2 KB)]
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Stakeholder Management [PDF (PDF, 144.84 KB)/ Word (DOCX, 36.61 KB)]
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User Experience Design [PDF (PDF, 137.36 KB)/ Word (DOCX, 25.9 KB)]
Data Analytics and Information Technology Management
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Cybersecurity [PDF (PDF, 140.38 KB)/ Word (DOCX, 35.6 KB)]
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Data Analytics and Computational Modelling [PDF (PDF, 49.91 KB)/ Word (DOCX, 36.45 KB)]
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Data Collection and Analysis [PDF (PDF, 143.07 KB)/ Word (DOCX, 36.24 KB)]
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Data Governance [PDF (PDF, 143.66 KB)/ Word (DOCX, 36.62 KB)]
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Data Mining and Modelling [PDF (PDF, 135.94 KB)/ Word (DOCX, 34.21 KB)]
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Data Storytelling and Visualisation [PDF (PDF, 149.1 KB)/ Word (DOCX, 37.41 KB)]
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Emerging Technology Synthesis [PDF (PDF, 142.03 KB)/ Word (DOCX, 36.09 KB)]
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Information Technology Application Support and Monitoring [PDF (PDF, 138.44 KB)/ Word (DOCX, 37.86 KB)]
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Programming and Coding [PDF (PDF, 141.03 KB)/ Word (DOCX, 36.31 KB)]
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Software Configuration [PDF (PDF, 46.25 KB)/ Word (DOCX, 35.75 KB)]
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Technology Application [PDF (PDF, 138.17 KB)/ Word (DOCX, 37.44 KB)]
Investment and Financial Management
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Attribution Analysis [PDF (PDF, 138.51 KB)/ Word (DOCX, 34.83 KB)]
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Behavioural Finance [PDF (PDF, 145.81 KB)/ Word (DOCX, 34.57 KB)]
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Block Trading [PDF (PDF, 38.55 KB)/ Word (DOCX, 36.41 KB)]
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Book Building [PDF (PDF, 137.51 KB)/ Word (DOCX, 36.87 KB)]
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Budgeting [PDF (PDF, 141.17 KB)/ Word (DOCX, 35.12 KB)]
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Business Environment Analysis [PDF (PDF, 147.52 KB)/ Word (DOCX, 37.87 KB)]
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Capital Expenditure and Investment Evaluation [PDF (PDF, 140.22 KB)/ Word (DOCX, 37.33 KB)]
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Capital Management [PDF (PDF, 142.47 KB) / Word (DOCX, 38.07 KB)]
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Cash Flow Reporting [PDF (PDF, 129.92 KB) / Word (DOCX, 35.97 KB)]
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Client Investment Suitability [PDF (PDF, 144.16 KB) / Word (DOCX, 37.75 KB)]
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Collateral Management [PDF (PDF, 183.97 KB) / Word (DOCX, 38.86 KB)]
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Credit Assessment [PDF (PDF, 140.5 KB) / Word (DOCX, 38.13 KB)]
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Deal Syndication and Arrangement [PDF (PDF, 137.78 KB) / Word (DOCX, 37.02 KB)]
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Electronic Trading System Management [PDF (PDF, 137.34 KB) / Word (DOCX, 38.89 KB)]
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Environment and Social Governance [PDF (PDF, 139.08 KB) / Word (DOCX, 38.93 KB)]
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Financial Analysis [PDF (PDF, 138.6 KB) / Word (DOCX, 34.88 KB)]
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Financial Modelling [PDF (PDF, 137.8 KB) / Word (DOCX, 36.94 KB)]
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Financial Reporting [PDF (PDF, 84.3 KB) / Word (DOCX, 32.64 KB)]
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Financial Statements Review [PDF (PDF, 134.34 KB) / Word (DOCX, 33.94 KB)]
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Financial Transactions [PDF (PDF, 43.72 KB) / Word (DOCX, 34.65 KB)]
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Fund Accounting [PDF (PDF, 134.93 KB) / Word (DOCX, 37.06 KB)]
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Insurance Claims Handling [PDF (PDF, 139.91 KB) / Word (DOCX, 37.47 KB)]
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Legal Drafting and Writing [PDF (PDF, 140.01 KB) / Word (DOCX, 37.92 KB)]
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Market Liquidity and Counterparty Matching [PDF (PDF, 37.99 KB) / Word (DOCX, 36.27 KB)]
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Market Research and Analysis [PDF (PDF, 138.79 KB) / Word (DOCX, 35.06 KB)]
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Post Trade Monitoring and Risk and Capital Management [PDF (PDF, 136.37 KB) / Word (DOCX, 36.91 KB)]
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Price Stabilisation [PDF (PDF, 132.73 KB) / Word (DOCX, 36.41 KB)]
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Price Verification and Profit Analysis [PDF (PDF, 139.65 KB) / Word (DOCX, 37.14 KB)]
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Qualitative Analysis [PDF (PDF, 40.75 KB) / Word (DOCX, 37.11 KB)]
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Research and Information Synthesis [PDF (PDF, 141.33 KB) / Word (DOCX, 38.08 KB)]
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Technical Analysis [PDF (PDF, 43.14 KB) / Word (DOCX, 36.73 KB)]
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Trade Finance Management [PDF (PDF, 146.86 KB) / Word (DOCX, 36.99 KB)]
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Trade Processing, Fund Settlement and Treasury Transaction Processing [PDF (PDF, 141.68 KB) / Word (DOCX, 38.69 KB)]
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Trading Management [PDF (PDF, 144.39 KB)/ Word (DOCX, 38.96 KB)]
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Treasury Management [PDF (PDF, 273.96 KB)/ Word (DOCX, 37.23 KB)]
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Trust Structuring [PDF (PDF, 45.72 KB)/ Word (DOCX, 38.45 KB)]
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Valuation [PDF (PDF, 48.14 KB)/ Word (DOCX, 38.71 KB)]
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Wealth Planning Administration [PDF (PDF, 138.08 KB)/ Word (DOCX, 36.75 KB)]
People Development
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Learning and Development [PDF (PDF, 144.51 KB)/ Word (DOCX, 37.96 KB)]
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People Performance Management [PDF (PDF, 43 KB)/ Word (DOCX, 34.6 KB)]
Product, Sales and Market Management
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Contract and Vendor Management [PDF (PDF, 146.9 KB) / Word (DOCX, 39.31 KB)]
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Demand and Supply Analysis [PDF (PDF, 140.35 KB)/ Word (DOCX, 37.91 KB)]
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Digital Marketing [PDF (PDF, 140.61 KB)/ Word (DOCX, 37.73 KB)]
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Market Specialisation [PDF (PDF, 142.35 KB) / Word (DOCX, 38.38 KB)]
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Pricing Strategy [PDF (PDF, 146.06 KB)/ Word (DOCX, 38.61 KB)]
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Product Advisory [PDF (PDF, 151.77 KB)/ Word (DOCX, 40.72 KB)]
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Product Design and Development [PDF (PDF, 146.9 KB)/ Word (DOCX, 39.3 KB)]
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Product Management [PDF (PDF, 59.18 KB)/ Word (DOCX, 42.05 KB)]
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Product Marketing and Branding [PDF (PDF, 144.21 KB)/ Word (DOCX, 40.64 KB)]
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Product Performance Management [PDF (PDF, 146.92 KB)/ Word (DOCX, 38.98 KB)]
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Quality Assurance [PDF (PDF, 45.04 KB)/ Word (DOCX, 38.38 KB)]
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Sales Strategy [PDF (PDF, 140.79 KB)/ Word (DOCX, 37.94 KB)]
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Sales Target Management [PDF (PDF, 139.62 KB)/ Word (DOCX, 36.98 KB)]
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Underwriting Process [PDF (PDF, 43.47 KB)/ Word (DOCX, 37.5 KB)]
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Underwriting Profitability and Efficiency Management [PDF (PDF, 275.64 KB)/ Word (DOCX, 38.43 KB)]
Risk Management, Governance and Regulatory Compliance
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Asset and Liability Management [PDF (PDF, 44.92 KB)/ Word (DOCX, 37.46 KB)]
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Business Continuity Planning [PDF (PDF, 139.91 KB) / Word (DOCX, 37.83 KB)]
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Business Risk Assessment [PDF (PDF, 148.27 KB)/ Word (DOCX, 36.63 KB)]
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Compliance Mindset Development [PDF (PDF, 138.13 KB)/ Word (DOCX, 37.06 KB)]
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Corporate and Business Law Application [PDF (PDF, 138.64 KB)/ Word (DOCX, 35.82 KB)]
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Corporate Governance [PDF (PDF, 44.9 KB)/ Word (DOCX, 37.49 KB)]
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Credit Risk Management [PDF (PDF, 140.3 KB)/ Word (DOCX, 37.57 KB)]
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Customer Acceptance Checking and Onboarding [PDF (PDF, 141.62 KB)/ Word (DOCX, 38.76 KB)]
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Fraud Risk Management [PDF (PDF, 137.94 KB)/ Word (DOCX, 37.69 KB)]
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Market Risk Management [PDF (PDF, 149.03 KB)/ Word (DOCX, 37.97 KB)]
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Monitoring and Surveillance [PDF (PDF, 45.64 KB)/ Word (DOCX, 38.04 KB)]
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Operational Risk Management [PDF (PDF, 143.11 KB)/ Word (DOCX, 39.02 KB)]
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Policy Implementation and Revision [PDF (PDF, 42.9 KB)/ Word (DOCX, 36.94 KB)]
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Portfolio and Investment Risk Management [PDF (PDF, 138.06 KB) / Word (DOCX, 37.43 KB)]
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Regulatory and Legal Advisory [PDF (PDF, 48.75 KB)/ Word (DOCX, 39.42 KB)]
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Regulatory Compliance [PDF (PDF, 46.4 KB)/ Word (DOCX, 37.83 KB)]
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Regulatory Risk Assessment [PDF (PDF, 138.33 KB)/ Word (DOCX, 37.69 KB)]
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Risk Analytics [PDF (PDF, 140.41 KB)/ Word (DOCX, 38.14 KB)]
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Risk and Compliance Reporting [PDF (PDF, 44.96 KB)/ Word (DOCX, 37.13 KB)]
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Risk Appetite and Goals Setting [PDF (PDF, 134.79 KB)/ Word (DOCX, 36.46 KB)]
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Risk Management [PDF (PDF, 139.68 KB)/ Word (DOCX, 37.83 KB)]
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Scenario Planning and Analysis [PDF (PDF, 45.72 KB)/ Word (DOCX, 37.35 KB)]
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Security Governance [PDF (PDF, 43.71 KB)/ Word (DOCX, 37.09 KB)]
(b) View the Critical Core Skills (previously known as Generic Skills and Competencies) for the SFw for Financial Services
Each job role in every Skills Framework developed has Generic Skills and Competencies (GSCs) identified. The GSCs are employability/transferable skills and competencies.
An industry review of the GSCs was conducted in 2019, culminating in the creation of the Critical Core Skills (CCS). Visit this link to access information about the CCS. Users of the Skills Framework can also locate the GSC-to-CCS mapping document and advisory there.
(v) Training Programmes
The Training Programmes provide information on skills acquisition that are available for new entrants and in-service personnel to acquire skills and competencies required for various job roles in the Financial Services sector.
(a) View the Training Programmes for new entrants
These are programmes that equip new entrants with skills and knowledge for the specific job role in the sector at their respective entry level.
Click on the tracks below to download the Training Programmes for each job role.
- Sales, After Sales, Distribution and Relationship Management [PDF (PDF, 105.89 KB)/ Word (DOC, 215 KB)]
- Trading and Execution [PDF (PDF, 94.24 KB)/ Word (DOC, 84.5 KB)]
- Product Solutioning and Management [PDF (PDF, 100.77 KB)/ Word (DOC, 173.5 KB)]
- Operations [PDF (PDF, 103.29 KB)/ Word (DOC, 187 KB)]
- Digital and Data Analytics [PDF (PDF, 102.31 KB)/ Word (DOC, 163 KB)]
- Risk, Compliance and Legal [PDF (PDF, 100.58 KB)/ Word (DOC, 137 KB)]
(b) View the Training Programmes for in-service personnel
For in-service employees who work in the Financial Services sector and who aspire to take on more challenging roles at work, you can identify and enrol in the training programmes listed here to acquire the relevant skills.
These are programmes for in-service personnel to broaden or deepen specific skills and knowledge for the various job roles in the sector.
Sales, After Sales, Distribution and Relationship Management
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Agency Director/Segment Lead [PDF (PDF, 142.87 KB)/ Word (DOC, 196 KB)]
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Agency Manager/Team Lead [PDF (PDF, 148.06 KB)/ Word (DOC, 240 KB)]
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Financial Planner/Insurance Agent/Bancassurance Specialist [PDF (PDF, 134.09 KB)/ Word (DOC, 205.5 KB)]
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Head of Business Development/Head of Distribution/Head of Channel/Head of Partnerships and Affinity Management [PDF (PDF, 136.91 KB)/ Word (DOC, 195.5 KB)]
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Business Development Manager/Distribution Manager/Channel Manager/Partnerships and Affinity Management Manager [PDF (PDF, 138.59 KB)/ Word (DOC, 205.5 KB)]
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Business Development Executive/Distribution Executive/Channel Executive/Partnerships and Affinity Management Executive [PDF (PDF, 135.17 KB)/ Word (DOC, 208.5 KB)]
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Head of Business Development - Brokers [PDF (PDF, 133.44 KB)/ Word (DOC, 161.5 KB)]
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Business Development Manager - Brokers [PDF (PDF, 136.65 KB)/ Word (DOC, 187.5 KB)]
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Broker/Business Development Executive - Brokers [PDF (PDF, 129.64 KB)/ Word (DOC, 157 KB)]
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Head of Branch Management [PDF (PDF, 150.22 KB)/ Word (DOC, 253 KB)]
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Branch Manager [PDF (PDF, 145.37 KB)/ Word (DOC, 238.5 KB)]
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Head of Customer Service [PDF (PDF, 139 KB)/ Word (DOC, 188 KB)]
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Customer Service Manager [PDF (PDF, 137.61 KB)/ Word (DOC, 206.5 KB)]
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Customer Service Officer/Bank Teller [PDF (PDF, 130.59 KB)/ Word (DOC, 174 KB)]
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Relationship Management Director - Retail/Head of Personal Banking [PDF (PDF, 163.03 KB)/ Word (DOC, 353.5 KB)]
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Relationship Manager - Retail Banking/Personal Banking Manager [PDF (PDF, 164.34 KB)/ Word (DOC, 359 KB)]
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Assistant Relationship Manager - Retail Banking/Personal Banking Executive [PDF (PDF, 149.81 KB)/ Word (DOC, 287 KB)]
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Relationship Management Director - Private Banking/Team Leader [PDF (PDF, 170.89 KB)/ Word (DOC, 379 KB)]
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Relationship Manager - Private Banking [PDF (PDF, 165.93 KB)/ Word (DOC, 370.5 KB)]
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Assistant Relationship Manager - Private Banking [PDF (PDF, 138.84 KB)/ Word (DOC, 236.5 KB)]
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Relationship Management Director - Small and Medium Enterprises [PDF (PDF, 144.13 KB)/ Word (DOC, 218.5 KB)]
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Relationship Manager - Small and Medium Enterprises [PDF (PDF, 154.17 KB)/ Word (DOC, 296 KB)]
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Relationship Management Director - Commercial [PDF (PDF, 149.82 KB)/ Word (DOC, 245.5 KB)]
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Relationship Manager - Commercial [PDF (PDF, 151.58 KB)/ Word (DOC, 273 KB)]
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Relationship Management Director - Corporate and Large Multi-National Companies [PDF (PDF, 149.82 KB)/ Word (DOC, 264.5 KB)]
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Relationship Manager - Corporate and Large Multi-National Companies [PDF (PDF, 150.51 KB)/ Word (DOC, 249 KB)]
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Relationship Management Director - Financial Institutions and Non-Bank Financial Institutions [PDF (PDF, 149.82 KB)/ Word (DOC, 264.5 KB)]
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Relationship Manager - Financial Institutions and Non-Bank Financial Institutions [PDF (PDF, 150.51 KB)/ Word (DOC, 249 KB)]
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Assistant Relationship Manager/Relationship Associate [PDF (PDF, 133.13 KB)/ Word (DOC, 170.5 KB)]
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Head of Sales and Distribution/Head of Coverage [PDF (PDF, 135.38 KB)/ Word (DOC, 156.5 KB)]
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Sales and Distribution Specialist/Coverage Officer [PDF (PDF, 137.06 KB)/ Word (DOC, 178 KB)]
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Head of Product Desk/Head of Product Sales [PDF (PDF, 127.43 KB)/ Word (DOC, 140 KB)]
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Product Specialist/Product Sales Specialist [PDF (PDF, 130.58 KB)/ Word (DOC, 140 KB)]
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Investment Counsellor Team Lead [PDF (PDF, 150.18 KB)/ Word (DOC, 256.5 KB)]
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Investment Counsellor [PDF (PDF, 142.54 KB)/ Word (DOC, 216.5 KB)]
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Investment Counsellor Assistant [PDF (PDF, 134.38 KB)/ Word (DOC, 209 KB)]
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Head of Product Origination and Structuring [PDF (PDF, 156.39 KB)/ Word (DOC, 310.5 KB)]
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Product Origination and Structuring Manager [PDF (PDF, 158.67 KB)/ Word (DOC, 300 KB)]
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Product Origination and Structuring Analyst [PDF (PDF, 140.24 KB)/ Word (DOC, 232.5 KB)]
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Head of Client Implementation [PDF (PDF, 128.74 KB)/ Word (DOC, 148.5 KB)]
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Client Implementation Manager [PDF (PDF, 128.18 KB)/ Word (DOC, 147.5 KB)]
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Client Implementation Analyst [PDF (PDF, 125.11 KB)/ Word (DOC, 147 KB)]
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Head of Client Service/Client Support Services Director [PDF (PDF, 122.37 KB)/ Word (DOC, 115 KB)]
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Client Service Manager/Client Support Service Manager [PDF (PDF, 125.64 KB)/ Word (DOC, 133 KB)]
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Client Service Officer/Client Support Service Officer [PDF (PDF, 119.69 KB)/ Word (DOC, 114.5 KB)]
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Head of Client Management/Head of Account Management [PDF (PDF, 134.75 KB)/ Word (DOC, 183 KB)]
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Client Support Manager/Account Manager [PDF (PDF, 132.85 KB)/ Word (DOC, 158.5 KB)]
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Client Executive/Account Management Executive [PDF (PDF, 133.4 KB)/ Word (DOC, 209.5 KB)]
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Head of Placement [PDF (PDF, 130.97 KB)/ Word (DOC, 160.5 KB)]
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Placement Manager [PDF (PDF, 126.27 KB)/ Word (DOC, 129.5 KB)]
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Placement Executive [PDF (PDF, 124.06 KB)/ Word (DOC, 125.5 KB)]
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Head of Claims Liaison [PDF (PDF, 135.22 KB)/ Word (DOC, 181 KB)]
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Claims Liaison Manager [PDF (PDF, 136.28 KB)/ Word (DOC, 180.5 KB)]
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Claims Liaison Executive [PDF (PDF, 129.48 KB)/ Word (DOC, 156 KB)]
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Head of Business Management [PDF (PDF, 133.29 KB)/ Word (DOC, 173 KB)]
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Business Manager [PDF (PDF, 133.67 KB)/ Word (DOC, 187 KB)]
Trading and Execution
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Head of Trading Desk/Head of Trading Floor/Head of Dealing/Head of Execution [PDF (PDF, 131.92 KB)/ Word (DOC, 134 KB)]
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Execution Trader [PDF (PDF, 132.17 KB)/ Word (DOC, 127 KB)]
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Trader [PDF (PDF, 133.74 KB)/ Word (DOC, 134.5 KB)]
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Quantitative Trader [PDF (PDF, 129.86 KB)/ Word (DOC, 160.5 KB)]
Product Solutioning and Management
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Head of Portfolio Management [PDF (PDF, 150.31 KB)/ Word (DOC, 240.5 KB)]
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Client Portfolio Manager [PDF (PDF, 149.08 KB)/ Word (DOC, 237.5 KB)]
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Client Portfolio Analyst [PDF (PDF, 132.16 KB)/ Word (DOC, 144 KB)]
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Portfolio Manager/Investment Manager/Fund Manager [PDF (PDF, 148.96 KB)/ Word (DOC, 243 KB)]
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Portfolio Analyst/Investment Analyst/Fund Management Assistant [PDF (PDF, 131.5 KB)/ Word (DOC, 155.5 KB)]
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Head of Segments [PDF (PDF, 139.28 KB)/ Word (DOC, 180.5 KB)]
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Segment Manager [PDF (PDF, 138.84 KB)/ Word (DOC, 184 KB)]
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Segment Executive [PDF (PDF, 134.62 KB)/ Word (DOC, 182 KB)]
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Head of Product Management [PDF (PDF, 137.81 KB)/ Word (DOC, 185.5 KB)]
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Product Manager [PDF (PDF, 135.83 KB)/ Word (DOC, 195 KB)]
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Product Analyst [PDF (PDF, 125.31 KB)/ Word (DOC, 120 KB)]
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Product Development Manager [PDF (PDF, 132.12 KB)/ Word (DOC, 152.5 KB)]
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Product Development Analyst [PDF (PDF, 122.99 KB)/ Word (DOC, 98.5 KB)]
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Head of Product Marketing [PDF (PDF, 128.8 KB)/ Word (DOC, 119 KB)]
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Product Marketing Manager [PDF (PDF, 135.05 KB)/ Word (DOC, 166 KB)]
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Product Marketing Executive [PDF (PDF, 120.49 KB)/ Word (DOC, 85 KB)]
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Head of Strategy/Head of Investment Strategy [PDF (PDF, 122.29 KB)/ Word (DOC, 86.5 KB)]
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Senior Economist [PDF (PDF, 119.71 KB)/ Word (DOC, 79 KB)]
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Economist [PDF (PDF, 120.88 KB)/ Word (DOC, 71.5 KB)]
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Research Analyst [PDF (PDF, 123.06 KB)/ Word (DOC, 99.5 KB)]
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Head of Reserving and Pricing Actuarial [PDF (PDF, 132.41 KB)/ Word (DOC, 163 KB)]
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Reserving and Pricing Actuarial Manager [PDF (PDF, 139.03 KB)/ Word (DOC, 202 KB)]
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Reserving Actuarial Executive [PDF (PDF, 120.76 KB)/ Word (DOC, 77.5 KB)]
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Pricing Actuarial Executive [PDF (PDF, 120.75 KB)/ Word (DOC, 77.5 KB)]
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Head of Wealth Planning/Director of Wealth Planning [PDF (PDF, 137.69 KB)/ Word (DOC, 173 KB)]
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Wealth Planner [PDF (PDF, 143.74 KB)/ Word (DOC, 207 KB)]
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Assistant Wealth Planner [PDF (PDF, 137.29 KB)/ Word (DOC, 200.5 KB)]
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Head of Trust Administration [PDF (PDF, 135.19 KB)/ Word (DOC, 160 KB)]
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Trust Manager [PDF (PDF, 137.29 KB)/ Word (DOC, 163.5 KB)]
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Trust Administrator [PDF (PDF, 129.07 KB)/ Word (DOC, 169.5 KB)]
Operations
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Head of Underwriting [PDF (PDF, 136.3 KB)/ Word (DOC, 162 KB)]
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Underwriting Manager [PDF (PDF, 135.23 KB)/ Word (DOC, 145.5 KB)]
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Underwriting Executive [PDF (PDF, 126.05 KB)/ Word (DOC, 111 KB)]
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Head of Claims [PDF (PDF, 133.37 KB)/ Word (DOC, 155 KB)]
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Claims Manager [PDF (PDF, 139.66 KB)/ Word (DOC, 202 KB)]
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Claims Appraiser/Claims Examiner/Claims Executive [PDF (PDF, 128.72 KB)/ Word (DOC, 120 KB)]
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Head of Operations [PDF (PDF, 133.12 KB)/ Word (DOC, 157.5 KB)]
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Account Operations Manager [PDF (PDF, 137.26 KB)/ Word (DOC, 153 KB)]
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Account Operations Analyst [PDF (PDF, 122.01 KB)/ Word (DOC, 90 KB)]
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Credit and Lending Operations Manager [PDF (PDF, 137.85 KB)/ Word (DOC, 161 KB)]
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Credit and Lending Operations Analyst [PDF (PDF, 128.43 KB)/ Word (DOC, 135 KB)]
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Transaction Banking Operations Manager [PDF (PDF, 125.58 KB)/ Word (DOC, 106 KB)]
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Transaction Banking Operations Analyst [PDF (PDF, 122.02 KB)/ Word (DOC, 92 KB)]
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Treasury Operations Manager/Market Operations Manager [PDF (PDF, 125.96 KB)/ Word (DOC, 108.5 KB)]
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Treasury Operations Analyst/Market Operations Analyst [PDF (PDF, 127.53 KB)/ Word (DOC, 124 KB)]
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Head of Operations Risk and Control [PDF (PDF, 139.1 KB)/ Word (DOC, 326.5 KB)]
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Operations Risk and Control Manager [PDF (PDF, 138.79 KB)/ Word (DOC, 216.5 KB)]
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Operations Risk and Control Analyst [PDF (PDF, 124.77 KB)/ Word (DOC, 131 KB)]
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Head of Client Investment Performance and Reporting [PDF (PDF, 133.92 KB)/ Word (DOC, 159 KB)]
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Client Investment Performance and Reporting Analyst [PDF (PDF, 137.47 KB)/ Word (DOC, 264 KB)]
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Head of Know Your Customer/Customer Due Diligence/Head of Client Lifecycle [PDF (PDF, 140.9 KB)/ Word (DOC, 200 KB)]
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Know Your Customer/Customer Due Diligence Manager [PDF (PDF, 146.64 KB)/ Word (DOC, 264.5 KB)]
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Know Your Customer/Customer Due Diligence Analyst [PDF (PDF, 125.17 KB)/ Word (DOC, 108 KB)]
Digital and Data Analytics
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Head of Digital Transformation [PDF (PDF, 126.43 KB)/ Word (DOC, 107 KB)]
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Digital Transformation Manager [PDF (PDF, 125.41 KB)/ Word (DOC, 106.5 KB)]
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Digital Transformation Executive [PDF (PDF, 118.29 KB)/ Word (DOC, 80.5 KB)]
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Head of Innovation and Process Excellence [PDF (PDF, 129.95 KB)/ Word (DOC, 129.5 KB)]
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Innovation and Process Excellence Manager [PDF (PDF, 133.24 KB)/ Word (DOC, 147 KB)]
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Business Process Improvement Executive [PDF (PDF, 115.92 KB)/ Word (DOC, 75.5 KB)]
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Innovation Executive [PDF (PDF, 119.54 KB)/ Word (DOC, 86.5 KB)]
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Head of Customer Experience/Head of User Experience [PDF (PDF, 119.85 KB)/ Word (DOC, 96 KB)]
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Customer Experience Manager/User Experience Manager [PDF (PDF, 121.79 KB)/ Word (DOC, 96 KB)]
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Customer Experience Executive/User Experience Executive [PDF (PDF, 121.51 KB)/ Word (DOC, 107.5 KB)]
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Head of Data Analytics [PDF (PDF, 116.71 KB)/ Word (DOC, 82 KB)]
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Data Scientist [PDF (PDF, 126.32 KB)/ Word (DOC, 110 KB)]
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Data Analyst [PDF (PDF, 115.33 KB)/ Word (DOC, 81.5 KB)]
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Data Engineer [PDF (PDF, 107.77 KB)/ Word (DOC, 53.5 KB)]
Risk, Compliance and Legal
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Head of Risk Strategy [PDF (PDF, 130.35 KB)/ Word (DOC, 135.5 KB)]
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Risk Strategy Manager [PDF (PDF, 134.65 KB)/ Word (DOC, 156.5 KB)]
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Head of Operational Risk Management [PDF (PDF, 126.44 KB)/ Word (DOC, 121.5 KB)]
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Operational Risk Manager [PDF (PDF, 129.08 KB)/ Word (DOC, 141.5 KB)]
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Operational Risk Analyst [PDF (PDF, 122.59 KB)/ Word (DOC, 110 KB)]
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Operational Risk Assistant [PDF (PDF, 111.11 KB)/ Word (DOC, 62 KB)]
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Head of Credit Risk Management [PDF (PDF, 123.04 KB)/ Word (DOC, 106 KB)]
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Credit Risk Manager [PDF (PDF, 128.09 KB)/ Word (DOC, 119 KB)]
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Credit Risk Analyst [PDF (PDF, 115.56 KB)/ Word (DOC, 92.5 KB)]
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Head of Market and Liquidity Risk Management [PDF (PDF, 124.3 KB)/ Word (DOC, 113.5 KB)]
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Market and Liquidity Risk Manager [PDF (PDF, 131.74 KB)/ Word (DOC, 150 KB)]
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Market and Liquidity Risk Analyst [PDF (PDF, 116.27 KB)/ Word (DOC, 84 KB)]
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Head of Technology, Information and Cybersecurity Risk Management [PDF (PDF, 124.88 KB)/ Word (DOC, 120.5 KB)]
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Technology, Information and Cybersecurity Risk Manager [PDF (PDF, 131.27 KB)/ Word (DOC, 267.5 KB)]
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Technology, Information and Cybersecurity Risk Analyst [PDF (PDF, 125.59 KB)/ Word (DOC, 131.5 KB)]
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Head of Risk Analytics/Head of Compliance Analytics [PDF (PDF, 121.89 KB)/ Word (DOC, 100 KB)]
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Risk Analytics Manager/Compliance Analytics Manager [PDF (PDF, 132.14 KB)/ Word (DOC, 126.5 KB)]
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Risk Analytics Analyst/Compliance Analytics Analyst [PDF (PDF, 117.75 KB)/ Word (DOC, 85 KB)]
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Head of Compliance [PDF (PDF, 139.69 KB)/ Word (DOC, 229.5 KB)]
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Compliance Advisory Manager [PDF (PDF, 137.81 KB)/ Word (DOC, 210 KB)]
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Compliance Advisory Executive [PDF (PDF, 125.17 KB)/ Word (DOC, 116.5 KB)]
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Compliance Analyst [PDF (PDF, 125.24 KB)/ Word (DOC, 119 KB)]
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Monitoring, Surveillance and Testing Manager [PDF (PDF, 137.51 KB)/ Word (DOC, 206.5 KB)]
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Monitoring, Surveillance and Testing Executive [PDF (PDF, 120.2 KB)/ Word (DOC, 100.5 KB)]
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Head of Financial Crime Compliance [PDF (PDF, 139.16 KB)/ Word (DOC, 215.5 KB)]
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Financial Crime Compliance Manager [PDF (PDF, 147.39 KB)/ Word (DOC, 254 KB)]
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Financial Crime Compliance Executive [PDF (PDF, 131.92 KB)/ Word (DOC, 236.5 KB)]
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Head of Legal [PDF (PDF, 131.79 KB)/ Word (DOC, 144.5 KB)]
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Legal Counsel [PDF (PDF, 132.49 KB)/ Word (DOC, 161.5 KB)]
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Paralegal/Legal Executive [PDF (PDF, 108.47 KB)/ Word (DOC, 52.5 KB)]
(c) View the Training Programmes for Critical Core Skills (previously known as Generic Skills and Competencies or GSCs)
These are programmes through which individuals can acquire the Critical Core Skills (CCS), which are transferable and can be applied across sectors. The CCS facilitate employability by supporting individuals in acquiring relevant Technical Skills and Competencies (TSCs) for various job roles in different sectors. Please visit this link to access the list of CCS training programmes offered by the Institutes of Higher Learning.
For more information on Training Programmes, please visit the respective training providers’ websites or http://www.skillsfuture.gov.sg/credit.
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