Skills Framework for Air Transport

SkillsFuture Orange Banner of man with telescope

What Is it?

The Skills Framework (SFw) is a SkillsFuture initiative developed for the Singapore workforce to promote skills mastery and lifelong learning, and is an integral component of the Air Transport Industry Transformation Map.

Jointly developed by SkillsFuture Singapore (SSG), Workforce Singapore (WSG), and the Civil Aviation Authority of Singapore (CAAS), together with industry associations, training providers, organisations and unions, the Skills Framework for Air Transport provides useful information on:

  • Sector information;

  • Career pathways;

  • Occupations and job roles;

  • Existing and emerging skills; and

  • Training programmes for skills upgrading and mastery.

Who Is It For?

Individuals who wish to join or progress within the Air Transport sector, to assess their career interest, identify relevant training programmes to upgrade their skills and prepare for the desired job roles.

Employers will be able to recognise these skills and invest in training their employees for career development and skills upgrading.

Training providers can gain insights on sector trends, existing and emerging skills that are in demand, and design programmes to address the industry needs accordingly.

How Does It Work?

The SFw for Air Transport contains information on trends, career pathways, occupations, job roles, skills and competencies and training programmes.

(i) Sector Information

This section provides information on the SFw for Air Transport, including information on trends and workforce profiles in the sector.

Click here (PDF, 19.91 MB)to download the Guide to Occupation and Skills for the SFw for Air Transport.

(ii) Career Pathways

The Career Pathways show the possible options for vertical and lateral progression for advancement and growth. Five (5) tracks, (i) Airport Ground Handling, (ii) Airport Management, (iii) Airline Ground Operations, (iv) Airline Flight Operations, (v) Airline Commercial Management, which encompass 93 job roles.


Click here (PDF, 1.52 MB) to download the Career Pathways for the Air Transport sector.


(iii) Skills Map

The Skills Maps covers a total of 93 job roles, critical work functions, key tasks and skills and competencies aligned to the five tracks.

(a) View the Occupations/Job Roles under the SFw for Air Transport

Click on the tracks listed below to download the Skills Map for each track.

Airport Ground Handling

Airport Management

Airline Ground Operations 

Airline Flight Operations

Airline Commercial Management

(iv) Skills and Competencies

The Skills and Competencies identified for each of the job roles fall under two broad classifications: (i) Technical Skills and Competencies, and (ii) Critical Core Skills (previously known as Generic Skills and Competencies).


(a) View the Technical Skills and Competencies for the SFw for Air Transport

Technical Skills and Competencies comprise occupation/job-specific knowledge, skills and abilities that a person needs to have to perform the various tasks.

Click here (PDF, 349.09 KB) to download the Overview of Technical Skills and Competencies for the SFw for Air Transport.

Click here (ZIP, 9.63 MB) to download all Technical Skills and Competencies for the SFw for Air Transport.

Aircraft Operations

Airline Operations 

Airport Engineering

Airport Operations

Airside Operations

Business Management

Cargo Operations

Commercial Management

Customer and Passenger Services 

Flight Operations

Ground Handling Services and Operations

In-Flight Catering 

In-Flight Services 

Organisational Development

Productivity and Innovation

Safety and Security Management

Safety Management

Technology Management 


(b) View the Critical Core Skills (previously known as Generic Skills and Competencies) for the SFw for Air Transport

Each job role in every Skills Framework developed has Generic Skills and Competencies (GSCs) identified. The GSCs are employability/transferable skills and competencies.


An industry review of the GSCs was conducted in 2019, culminating in the creation of the Critical Core Skills (CCS). Visit this link to access information about the CCS. Users of the Skills Framework can also locate the GSC-to-CCS mapping document and advisory there.

(v) Training Programmes

The Training Programmes provide information on skills acquisition that are available for new entrants and in-service personnel to acquire skills and competencies required for various job roles in the Air Transport sector.

(a) View the Training Programmes for new entrants

These are programmes that equip new entrants with skills and knowledge for the specific job role in the sector at their respective entry level.

Click on the tracks below to download the Training Programmes for each job role.

Airport Ground Handling

Airport Management

Airline Ground Operations

Airline Flight Operations

Airline Commercial Management


(b) View the Training Programmes for in-service employees

For in-service employees who work in the Air Transport sector and who aspire to take on more challenging roles at work, you can identify and enrol in the training programmes listed here to acquire the relevant skills.

These are programmes for in-service personnel to broaden or deepen specific skills and knowledge for the various job roles in the sector. 


Airport Ground Handling

Airport Management

  • Duty Terminal Manager [PDF/Word]
  • Terminal Manager [PDF/Word]
  • Airport Operations Centre Manager [PDF/Word]
  • Vice President (Airport Operations) [PDF/Word]
  • Airside Officer [PDF/Word]
  • Airside Duty Manager [PDF/Word (DOCX, 21.13 KB)]
  • Manager (Airside Operations) [PDF/Word]
  • Vice President (Airside Operations) [PDF/Word]
  • Associate (Operations & Maintenance/Specialised Systems/Projects) [PDF/Word]
  • Senior Associate (Operations & Maintenance/Specialised Systems/Projects) [PDF/Word]
  • Assistant Manager (Operations & Maintenance/Specialised Systems/Projects) [PDF/Word]
  • Manager (Operations & Maintenance/Specialised Systems/Projects) [PDF/Word]
  • Vice President (Airport Engineering) [PDF/Word]
  • Airport Emergency Officer [PDF/Word]
  • Airport Emergency Officer (Specialist) [PDF/Word]
  • Airport Emergency Assistant Manager [PDF/Word]
  • Airport Emergency Manager [PDF/Word]
  • Vice President (Airport Emergency Services) [PDF/Word]

Airline Ground Operations 

  • Ground Services Officer [PDF/Word]
  • Senior Ground Services Officer [PDF/Word]
  • Supervisor (Ground Services) [PDF/Word]
  • Executive (Ground Services) [PDF/Word]
  • Manager (Ground Services) [PDF/Word]
  • Vice President (Ground Services) [PDF/Word]
  • Officer (Flight Control) [PDF/Word]
  • Senior Officer (Flight Control)/Senior Officer (Crew Scheduling) [PDF/Word]
  • Supervisor (Flight Control)/Supervisor (Crew Scheduling) [PDF/Word]
  • Flight Controller [PDF/Word]
  • Manager (Flight Operations) [PDF/Word]
  • Vice President (Flight Operations) [PDF/Word]

Airline Flight Operations

Airline Commercial Management

  • Customer Services Officer (Call Centres)/Customer Services Officer (Reservations & Ticketing)/Passenger Relations Officer [PDF/Word]
  • Senior Customer Services Officer (Call Centres)/Senior Customer Services Officer (Reservations & Ticketing)/Senior Passenger Relations Officer [PDF/Word]
  • Customer Services Supervisor (Call Centres)/Customer Services Supervisor (Reservations & Ticketing)/Premium Services Supervisor [PDF/Word]
  • Executive (Contact Centre Operations)/Executive (Service Centres)/Executive (Premium Passenger Services) [PDF/Word]
  • Manager (Contact Centre Operations)/Manager (Service Centres)/Manager (Premium Passenger Services) [PDF/Word]
  • Vice President (Customer Services) [PDF/Word]
  • Network Planning Analyst [PDF/Word]
  • Assistant Manager (Network Planning) [PDF/Word]
  • Manager (Network Planning) [PDF/Word]
  • Vice President (Network Planning) [PDF/Word]


(c) View the Training Programmes for Critical Core Skills (previously known as Generic Skills and Competencies or GSCs)


These are programmes through which individuals can acquire the Critical Core Skills (CCS), which are transferable and can be applied across sectors. The CCS facilitate employability by supporting individuals in acquiring relevant Technical Skills and Competencies (TSCs) for various job roles in different sectors. Please visit this link to access the list of CCS training programmes offered by the Institutes of Higher Learning.

For more information on Training Programmes, please visit the respective training providers’ websites or




Skills Framework Templates



This section helps users to populate Skills Framework content into editable Microsoft Word templates.

Step 1: Select template(s)

Step 2: Select Occupation(s)/Job Role(s)

Step 3: Click HERE to Download

    Get help


    We encourage enterprises that are keen to learn how Skills Framework can enhance their Human Resource practices to sign up for the Skills Framework Workshop.


    HOW you will benefit

    • Understand the intent and purpose of the Skills Framework
    • Comprehend the components of the Skills Framework
    • Enhance HR practices in the areas of talent attraction, performance and career management, learning and development through the Skills Framework
    • Adopt the Skills Framework to improve people strategy and business outcomes


    WHO should attend

    • HR practitioners who: 
      • Develop strategic HR policies and processes
      • Develop in-house workplace learning tools and platforms
      • Review strategic alignment between corporate vision and human capabilities
    • Line managers and leaders who develop and deploy performance support tools


    Click HERE to register your interest for the workshop.