Skills Framework for Infocomm Technology

SkillsFuture Orange Banner of man with telescope

What Is it?

The Skills Framework (SFw) is a SkillsFuture initiative developed for the Singapore workforce to promote skills mastery and lifelong learning, and is an integral component of the Professional Services Industry Manpower Plan.

Jointly developed by SkillsFuture Singapore (SSG), Workforce Singapore (WSG), and the Infocomm Media Development Authority (IMDA), together with industry associations, education institutions, training providers, organisations and unions, the Skills Framework for Infocomm Technology provides useful information on:

  • Sector information;

  • Career pathways;

  • Occupations and job roles;

  • Existing and emerging skills; and

  • Training programmes for skills upgrading and mastery.

Who Is It For?

Individuals who wish to join or progress within the Infocomm Technology sector, to assess their career interest, identify relevant training programmes to upgrade their skills and prepare for the desired job roles.

Employers will be able to recognise these skills and invest in training their employees for career development and skills upgrading.

Training providers can gain insights on sector trends, existing and emerging skills that are in demand, and design programmes to address the industry needs accordingly.

How Does It Work?

The SFw for Infocomm Technology contains information on trends, career pathways, occupations, job roles, skills and competencies and training programmes.  The SFw for Infocomm Technology was last refreshed in 2022 to keep pace with latest industry trends in Product Development.

(i) Sector Information

This section provides information on the SFw for Infocomm Technology, including information on trends and workforce profiles in the sector.


(ii) Career Pathways

The Career Pathways show the possible options for vertical and lateral progression for advancement and growth. Eight (8) tracks, (i) Cyber Security, (ii) Operations and Support, (iii) Infrastructure, (iv) Data and Artificial Intelligence, (v) Strategy and Governance,  (vi) Software and Applications, (vii) Sales and Marketing, and (viii) Product Development which encompass 128 job roles. 

Click here (PDF, 277.64 KB) to download the revised Career Pathways for the Infocomm Technology sector.


(iii) Skills Maps

The Skills Maps covers a total of 128 job roles, critical work functions, key tasks and skills and competencies aligned to the eight tracks.

(a) View the Occupations/Job Roles under the SFw for Infocomm Technology

Click here (ZIP, 13.12 MB) to download the Skills Map for SFw for Infocomm Technology.

Cyber Security 

  • Associate Security Analyst

  • Cyber Risk Analyst

  • Cyber Risk Manager

  • Vulnerability Assessment and Penetration Testing Analyst

  • Vulnerability Assessment and Penetration Testing Manager

  • Security Operations Analyst

  • Security Operations Manager

  • Forensic Investigator

  • Forensic Investigation Manager

  • Incident Investigator

  • Incident Investigation Manager

  • Threat Analysis Manager 

  • Security Engineer/Senior Security Engineer

  • Security Architect

  • Chief Information Security Officer

Operations and Support

  • Associate Infrastructure Support Engineer

  • Infrastructure Support Engineer

  • Associate Systems Support Engineer

  • Systems Support Engineer

  • Associate Database Support Engineer

  • Database Support Engineer

  • Associate Data Centre Operations Engineer

  • Data Centre Operations Engineer

  • Associate Operations Centre Support Engineer

  • Operations Centre Support Engineer

  • Associate Applications Support Engineer

  • Applications Support Engineer

  • Operations and Support Manager

  • Head of Operations and Support


  • Infrastructure Architect

  • Associate Infrastructure Engineer

  • Infrastructure Engineer

  • SysOps Engineer

  • Associate Radio Frequency Engineer

  • Radio Frequency Engineer

  • Associate Network Engineer

  • Network Engineer

  • Automation and Orchestration Engineer

  • Infrastructure Engineering Manager

  • Head of Infrastructure

  • Chief Information Officer

  • Chief Technology Officer

Data and Artificial Intelligence

  • Data Analyst/Associate Data Engineer

  • Business Intelligence Manager

  • Business Intelligence Director

  • Data Engineer

  • Senior Data Engineer

  • Data Architect

  • Artificial Intelligence/Machine Learning Engineer

  • Senior Artificial Intelligence/Machine Learning Engineer

  • Data Scientist/Artificial Intelligence Scientist

  • Artificial Intelligence Applied Researcher

  • Head of Data Science and Artificial Intelligence

  • Chief Data Officer/Chief Artificial Intelligence Officer

Strategy and Governance

  • Solutions Architect

  • Associate Business Analyst

  • Business Analyst/Artificial Intelligence Translator

  • Business Architect

  • Enterprise Architect

  • Project Manager/SCRUM Master

  • Program Manager

  • Program Director  

  • Data Protection Executive

  • Data Protection Officer

  • Group  Data Protection Officer

  • IT Auditor

  • IT Audit Manager

  • Head of IT Audit

  • Chief Technology Officer

Software and Applications

  • Associate Software Engineer

  • Software Engineer

  • DevOps Engineer

  • Software Architect

  • Software Engineering Manager

  • Associate Embedded Systems Engineer

  • Embedded Systems Engineer

  • Embedded Systems Engineering Manager

  • Associate UI Designer

  • UI Designer

  • Lead UI Designer

  • Head of Software Engineering

  • Chief Technology Officer

Sales and Marketing

  • Pre-Sales Consultant

  • Pre-Sales Director

  • Sales Executive

  • Sales Account Manager

  • Business Development Manager

  • Channel Sales Manager

  • Sales Director

  • Customer Success Manager

  • Customer Success Director

  • Head of Sales

  • Marketing Executive

  • Marketing Manager

  • Marketing Director

Product Development

  • Associate Product Analyst

  • Product Analyst

  • Lead Product Analyst

  • Head of Product Analytics

  • Associate Product Designer

  • Product Designer

  • Lead Product Designer

  • Head of Product Design

  • Associate Product Manager

  • Product Manager

  • Lead Product Manager

  • Head of Product

  • Chief Product Officer

  • Back End Developer

  • Senior Back End Developer

  • Software Architect

  • Front End Developer

  • Senior Front End Developer

  • Software Engineering Manager

  • Full Stack Developer

  • Senior Full Stack Developer

  • Site Reliability Engineer

  • Site Reliability Engineering Manager

  • Head of Software Engineering

  • Quality Assurance Engineer

  • Quality Assurance Manager

  • Quality Engineer

  • Quality Engineering Manager

  • Product Risk Analyst

  • Product Risk Manager

  • Product Security Engineer

  • Product Security Engineering Manager

  • Head of Quality and Risk

  • Chief Technology Officer


(iv) Skills and Competencies

The Skills and Competencies identified for each of the job roles fall under two broad classifications: (i) Technical Skills and Competencies, and (ii) Critical Core Skills (previously known as Generic Skills and Competencies).

(a) View the Technical Skills and Competencies for the SFw for Infocomm Technology

Technical Skills and Competencies comprise occupation/job-specific knowledge, skills and abilities that a person needs to have to perform the various tasks.

Click the following link to download the Overview of Technical Skills and Competencies for the SFw for Infocomm Technology. [PDF (PDF, 166.29 KB)]

Click here (ZIP, 12.36 MB) to download the Technical Skills and Competencies for the SFw for Infocomm Technology. 

Analytical Thinking

  • Systems Thinking

Business and Project Management

  • Agile Coaching

  • Business Agility

  • Business Continuity

  • Business Environment Analysis

  • Business Innovation

  • Business Needs Analysis

  • Business Process Re-engineering

  • Business Requirements Mapping

  • Business Risk Management

  • Change Management

  • Crisis Management

  • Demand Analysis

  • Disaster Recovery Management

  • Emerging Technology Synthesis

  • Manpower Planning

  • Portfolio Management

  • Process Improvement and Optimisation

  • Product Management

  • Project Feasibility Assessment

  • Project Management

  • Strategy Planning

  • Sustainability Management

Business Development 

  • Business Negotiation

  • Data Analytics

  • Networking

Business Finance

  • Budgeting

Design and Architecture

  • Data Design

  • Design Thinking Practice

  • Embedded Systems Integration

  • Embedded Systems Interface Design

  • Enterprise Architecture

  • Infrastructure Design

  • Narrative Design in Product Development

  • Organisational Design

  • Security Architecture

  • Software Design

  • Solution Architecture

  • Systems Design

  • User Experience Design

  • User Interface Design

Development and Implementation

  • Agile Software Development

  • Applications Development

  • Applications Integration

  • Cloud Computing

  • Computational Modelling

  • Computer Vision Technology

  • Configuration Tracking

  • Continuous Integration and Continuous Deployment

  • Control System Programming

  • Data Engineering

  • Data Visualisation

  • Data Visualisation and Storyboarding

  • Embedded Systems Programming

  • Failure Analysis

  • Infrastructure Deployment

  • Intelligent Reasoning

  • Network Configuration

  • Network Security

  • Network Slicing

  • Pattern Recognition Systems

  • Process Validation

  • Quality Assurance

  • Quality Engineering

  • Radio Frequency Engineering

  • Research

  • Security Assessment and Testing

  • Security Programme Management

  • Self-learning Systems

  • Software Configuration

  • Software Testing

  • System Integration

  • Test Planning

  • Text Analytics and Processing

  • User Testing and Usability Testing

General Management

  • Business Performance Management

  • Vendor Management

Governance and Compliance 

  • Data Protection Management

  • Data Sharing

  • IT Standards

Operations and User Support

  • Applications Support and Enhancement

  • Cyber and Data Breach Incident Management

  • Cyber Forensics

  • Data Centre Facilities Management

  • Data Migration

  • Database Administration

  • Infrastructure Support

  • IT Asset Management

  • Network Administration and Maintenance

  • Performance Management

  • Problem Management

  • Security Administration

  • Security Education and Awareness

  • Threat Analysis and Defence

  • Threat Intelligence and Detection

People Management

  • Learning and Development

  • People and Performance Management

Risk Management, Governance and Regulatory Compliance

  • AI Ethics and Governance

  • Audit and Compliance

  • Cyber Risk Management

  • Data Ethics

  • Data Governance

  • Internal Controls in Product Development
  • IT Governance
  • Product Risk Analytics
  • Product Risk Assessment
  • Quality Standards

  • Risk and Crisis Management
  • Risk Compliance and Governance
  • Security Governance

Sales and Marketing

  • Account Management

  • Brand Management

  • Business Development

  • Consumer Intelligence Analysis

  • Content Management

  • Content Strategy

  • Customer Behaviour Analysis

  • Customer Experience Management

  • Design Concepts Generation

  • Integrated Marketing

  • Market Research

  • Market Trend Analysis

  • Marketing Campaign Management

  • Marketing Communications Plan Development

  • Marketing Mix Management

  • Marketing Strategy

  • Media Platforms Management

  • Media Strategy Development

  • Pricing Strategy

  • Sales Channel Management

  • Sales Strategy

  • Technical Sales Support

Stakeholder and Contract Management

  • Contract Management

  • Partnership Management

  • Procurement

  • Service Level Management

  • Stakeholder Management

Strategy Planning and Implementation

  • Data Strategy

  • Infrastructure Strategy

  • IT Strategy

  • Organisational Analysis

  • Security Strategy

  • Strategy Implementation

Technology Management

  • Artificial Intelligence Application in Product Development

  • Automation Management in Product Development


(b) View the Critical Core Skills (previously known as Generic Skills and Competencies) for the SFw for Infocomm Technology

Each job role in every Skills Framework developed has Generic Skills and Competencies (GSCs) identified. The GSCs are employability/transferable skills and competencies.


An industry review of the GSCs was conducted in 2019, culminating in the creation of the Critical Core Skills (CCS). Visit this link to access information about the CCS. Users of the Skills Framework can also locate the GSC-to-CCS mapping document and advisory there.


For more information on Training Programmes, please visit the respective training providers’ websites or