Skills Framework for Infocomm Technology

SkillsFuture Orange Banner of man with telescope

What Is it?

The Skills Framework (SFw) is a SkillsFuture initiative developed for the Singapore workforce to promote skills mastery and lifelong learning, and is an integral component of the Professional Services Industry Manpower Plan.

Jointly developed by SkillsFuture Singapore (SSG), Workforce Singapore (WSG), and the Infocomm Media Development Authority (IMDA), together with industry associations, education institutions, training providers, organisations and unions, the Skills Framework for Infocomm Technology provides useful information on:

  • Sector information;

  • Career pathways;

  • Occupations and job roles;

  • Existing and emerging skills; and

  • Training programmes for skills upgrading and mastery.

Who Is It For?

Individuals who wish to join or progress within the Infocomm Technology sector, to assess their career interest, identify relevant training programmes to upgrade their skills and prepare for the desired job roles.

Employers will be able to recognise these skills and invest in training their employees for career development and skills upgrading.

Training providers can gain insights on sector trends, existing and emerging skills that are in demand, and design programmes to address the industry needs accordingly.

How Does It Work?

The SFw for Infocomm Technology contains information on trends, career pathways, occupations, job roles, skills and competencies and training programmes.  The SFw for Infocomm Technology was refreshed in December 2019 to keep pace with developments in Artificial Intelligence, 5G, Internet of Things and Cyber security.

(i) Sector Information

This section provides information on the SFw for Infocomm Technology, including information on trends and workforce profiles in the sector.

Click here to navigate the Skills Framework.

(ii) Career Pathways

The Career Pathways show the possible options for vertical and lateral progression for advancement and growth. Seven (7) tracks, (i) Cyber Security, (ii) Operations and Support, (iii) Infrastructure, (iv) Data and Artificial Intelligence, (v) Strategy and Governance,  (vi) Software and Applications and (vii) Sales and Marketing, which encompass 104 job roles. 

Click here  (PDF, 119.63 KB)to download the revised Career Pathways for the Infocomm Technology sector.


(iii) Skills Maps

The Skills Maps covers a total of 104 job roles, critical work functions, key tasks and skills and competencies aligned to the seven tracks.

(a) View the Occupations/Job Roles under the SFw for Infocomm Technology

Click here (ZIP, 8.53 MB) to download the Skills Map for SFw for Infocomm Technology.

Cyber Security 

  • Associate Security Analyst

  • Cyber Risk Analyst

  • Cyber Risk Manager

  • Vulnerability Assessment and Penetration Testing Analyst

  • Vulnerability Assessment and Penetration Testing Manager

  • Security Operations Analyst

  • Security Operations Manager

  • Forensic Investigator

  • Forensic Investigation Manager

  • Incident Investigator

  • Incident Investigation Manager

  • Threat Analysis Manager 

  • Security Engineer/Senior Security Engineer

  • Security Architect

  • Chief Information Security Officer

Operations and Support

  • Associate Infrastructure Support Engineer

  • Infrastructure Support Engineer

  • Associate Systems Support Engineer

  • Systems Support Engineer

  • Associate Database Support Engineer

  • Database Support Engineer

  • Associate Data Centre Operations Engineer

  • Data Centre Operations Engineer

  • Associate Operations Centre Support Engineer

  • Operations Centre Support Engineer

  • Associate Applications Support Engineer

  • Applications Support Engineer

  • Operations and Support Manager

  • Head of Operations and Support


  • Infrastructure Architect

  • Associate Infrastructure Engineer

  • Infrastructure Engineer

  • SysOps Engineer

  • Associate Radio Frequency Engineer

  • Radio Frequency Engineer

  • Associate Network Engineer

  • Network Engineer

  • Automation and Orchestration Engineer

  • Infrastructure Engineering Manager

  • Head of Infrastructure

  • Chief Information Officer

  • Chief Technology Officer

Data and Artificial Intelligence

  • Data Analyst/Associate Data Engineer

  • Business Intelligence Manager

  • Business Intelligence Director

  • Data Engineer

  • Senior Data Engineer

  • Data Architect

  • Artificial Intelligence/Machine Learning Engineer

  • Senior Artificial Intelligence/Machine Learning Engineer

  • Data Scientist/Artificial Intelligence Scientist

  • Artificial Intelligence Applied Researcher

  • Head of Data Science and Artificial Intelligence

  • Chief Data Officer/Chief Artificial Intelligence Officer

Strategy and Governance

  • Solutions Architect

  • Associate Business Analyst

  • Business Analyst/Artificial Intelligence Translator

  • Business Architect

  • Enterprise Architect

  • Project Manager/SCRUM Master

  • Program Manager

  • Program Director

  • Associate UX Designer

  • UX Designer

  • Lead UX Designer

  • Product Manager

  • Senior Product Manager

  • Head of Product

  • Quality Assurance Engineer

  • Quality Assurance Manager

  • Quality Engineer

  • Quality Manager

  • Head of Quality

  • Data Protection Executive

  • Data Protection Officer

  • Group  Data Protection Officer

  • IT Auditor

  • IT Audit Manager

  • Head of IT Audit

  • Chief Technology Officer

Software and Applications

  • Associate Software Engineer

  • Software Engineer

  • DevOps Engineer

  • Software Architect

  • Software Engineering Manager

  • Associate Embedded Systems Engineer

  • Embedded Systems Engineer

  • Embedded Systems Engineering Manager

  • Associate UI Designer

  • UI Designer

  • Lead UI Designer

  • Head of Software Engineering

  • Chief Technology Officer

Sales and Marketing

  • Pre-Sales Consultant

  • Pre-Sales Director

  • Sales Executive

  • Sales Account Manager

  • Business Development Manager

  • Channel Sales Manager

  • Sales Director

  • Customer Success Manager

  • Customer Success Director

  • Head of Sales

  • Marketing Executive

  • Marketing Manager

  • Marketing Director


(iv) Skills and Competencies

The Skills and Competencies identified for each of the job roles fall under two broad classifications: (i) Technical Skills and Competencies, and (ii) Critical Core Skills (previously known as Generic Skills and Competencies).

(a) View the Technical Skills and Competencies for the SFw for Infocomm Technology

Technical Skills and Competencies comprise occupation/job-specific knowledge, skills and abilities that a person needs to have to perform the various tasks.

Click the following link to download the Overview of Technical Skills and Competencies for the SFw for Infocomm Technology. [PDF (PDF, 77.65 KB)]

Click here (ZIP, 9.8 MB)  (ZIP, 3.91 MB)to download the Technical Skills and Competencies for the SFw for Infocomm Technology. 

Business and Project Management

  • Agile Coaching

  • Business Agility

  • Business Continuity

  • Business Environment Analysis

  • Business Innovation

  • Business Needs Analysis

  • Business Process Re-engineering

  • Business Requirements Mapping

  • Business Risk Management

  • Change Management

  • Crisis Management

  • Demand Analysis

  • Disaster Recovery Management

  • Emerging Technology Synthesis

  • Manpower Planning

  • Portfolio Management

  • Process Improvement and Optimisation

  • Product Management

  • Project Feasibility Assessment

  • Project Management

  • Strategy Planning

  • Sustainability Management

Business Development 

  • Business Negotiation

  • Data Analytics

  • Networking

Business Finance

  • Budgeting

Design and Architecture

  • Data Design

  • Design Thinking Practice

  • Embedded Systems Integration

  • Embedded Systems Interface Design

  • Enterprise Architecture

  • Infrastructure Design

  • Organisational Design

  • Security Architecture

  • Software Design

  • Solution Architecture

  • Systems Design

  • User Experience Design

  • User Interface Design

Development and Implementation

  • Agile Software Development

  • Applications Development

  • Applications Integration

  • Cloud Computing

  • Computational Modelling

  • Computer Vision Technology

  • Configuration Tracking

  • Continuous Integration and Continuous Deployment

  • Control System Programming

  • Data Engineering

  • Data Visualisation

  • Embedded Systems Programming

  • Failure Analysis

  • Infrastructure Deployment

  • Intelligent Reasoning

  • Network Configuration

  • Network Security

  • Network Slicing

  • Pattern Recognition Systems

  • Process Validation

  • Quality Assurance

  • Quality Engineering

  • Radio Frequency Engineering

  • Research

  • Security Assessment and Testing

  • Security Programme Management

  • Self-learning Systems

  • Software Configuration

  • Software Testing

  • System Integration

  • Test Planning

  • Text Analytics and Processing

  • User Testing and Usability Testing

General Management

  • Business Performance Management

  • Vendor Management

Governance and Compliance

  • Audit and Compliance

  • Cyber Risk Management

  • Data Ethics

  • Data Governance

  • Data Protection Management

  • Data Sharing

  • IT Governance

  • IT Standards

  • Quality Standards

  • Security Governance

Operations and User Support

  • Applications Support and Enhancement

  • Cyber and Data Breach Incident Management

  • Cyber Forensics

  • Data Centre Facilities Management

  • Data Migration

  • Database Administration

  • Infrastructure Support

  • IT Asset Management

  • Network Administration and Maintenance

  • Performance Management

  • Problem Management

  • Security Administration

  • Security Education and Awareness

  • Threat Analysis and Defence

  • Threat Intelligence and Detection

People Management

  • Learning and Development

  • People and Performance Management

Sales and Marketing

  • Account Management

  • Brand Management

  • Business Development

  • Consumer Intelligence Analysis

  • Content Management

  • Content Strategy

  • Customer Behaviour Analysis

  • Customer Experience Management

  • Design Concepts Generation

  • Integrated Marketing

  • Market Research

  • Market Trend Analysis

  • Marketing Campaign Management

  • Marketing Communications Plan Development

  • Marketing Mix Management

  • Marketing Strategy

  • Media Platforms Management

  • Media Strategy Development

  • Pricing Strategy

  • Sales Channel Management

  • Sales Strategy

  • Technical Sales Support

Stakeholder and Contract Management

  • Contract Management

  • Partnership Management

  • Procurement

  • Service Level Management

  • Stakeholder Management

Strategy and Architecture

  • Data Strategy

  • Infrastructure Strategy

  • IT Strategy

  • Organisational Analysis

  • Security Strategy

  • Strategy Implementation


(b) View the Critical Core Skills (previously known as Generic Skills and Competencies) for the SFw for Infocomm Technology

Each job role in every Skills Framework developed has Generic Skills and Competencies (GSCs) identified. The GSCs are employability/transferable skills and competencies.


An industry review of the GSCs was conducted in 2019, culminating in the creation of the Critical Core Skills (CCS). Visit this link to access information about the CCS. Users of the Skills Framework can also locate the GSC-to-CCS mapping document and advisory there.

(v) Training Programmes

The Training Programmes provide information on skills acquisition that are available for new entrants and in-service personnel to acquire skills and competencies required for various job roles in the Infocomm Technology sector (coming in Q4, 2020).

(a) View the Training Programmes for new entrants

These are programmes that equip new entrants with skills and knowledge for the specific job role in the sector at their respective entry level (coming in Q4, 2020)


(b) View the Training Programmes for in-service employees

For in-service employees who work in the Infocomm Technology sector and who aspire to take on more challenging roles at work, you can identify and enrol in the training programmes listed here to acquire the relevant skills.

These are programmes for in-service personnel to broaden or deepen specific skills and knowledge for the various job roles in the sector (coming in Q4, 2020)



(c) View the Training Programmes for Critical Core Skills (previously known as Generic Skills and Competencies or GSCs)


These are programmes through which individuals can acquire the Critical Core Skills (CCS), which are transferable and can be applied across sectors. The CCS facilitate employability by supporting individuals in acquiring relevant Technical Skills and Competencies (TSCs) for various job roles in different sectors. Please visit this link to access the list of CCS training programmes offered by the Institutes of Higher Learning.


For more information on Training Programmes, please visit the respective training providers’ websites or

Skills Framework Templates


This section helps users to populate Skills Framework content into editable Microsoft Word templates.

Step 1: Select template(s)

Step 2: Select Occupation(s)/Job Role(s)

Step 3: Click HERE to Download

    Get help


    We encourage enterprises that are keen to learn how Skills Framework can enhance their Human Resource practices to sign up for the Skills Framework Workshop.


    HOW you will benefit

    • Understand the intent and purpose of the Skills Framework
    • Comprehend the components of the Skills Framework
    • Enhance HR practices in the areas of talent attraction, performance and career management, learning and development through the Skills Framework
    • Adopt the Skills Framework to improve people strategy and business outcomes


    WHO should attend

    • HR practitioners who: 
      • Develop strategic HR policies and processes
      • Develop in-house workplace learning tools and platforms
      • Review strategic alignment between corporate vision and human capabilities
    • Line managers and leaders who develop and deploy performance support tools


    Click HERE to register your interest for the workshop.